IT Help Desk Technician III

Description

Job Description:

Leidos currently has an opening for an IT Help Desk Technician III to support the U.S. General Services Administration (GSA) DIGIT program. The DIGIT program provides modernization of Infrastructure Technology for the Digital Innovation of General Services Administration (GSA).

This position requires in-office support at the customer site.

Primary Responsibilities:

• Provide technical assistance to computer users. Answering questions or resolving computer problems for clients in person, via telephone, or electronically.

• Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

• Training other staff members on troubleshooting and diagnosing problems.

• Writing, editing, and revising training manuals for new and updated software and hardware.

Basic Qualifications:

• Generally requires a high school diploma and 4 years of experience or a Bachelor's degree.

• Experience in a technical-driven enterprise environment.

• Experience in an Agile development environment.

• Experienced with a large enterprise project.

• Excellent communication skills (written and verbal).

• Working knowledge of ITIL 4.

Preferred Qualifications:

• Agile Scrum certification.

• Experience in a DevOps environment.

This position requires the ability to pass a Public Trust background investigation to access government facilities and systems. Per the contract, U.S. Citizenship or Green Card holder status is required.
 

External Referral Bonus:

Potential for Telework:

Clearance Level Required:

Travel:

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About Leidos

Leidos is a Fortune 500^® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.