More About the Role:
Leidos is seeking an IT Service Management (ITSM) Continual Service Improvement (CSI) Process Lead to support efforts for Service Management, Integration, and Transport (SMIT). The candidate will be responsible for establishing and supporting the CSI Process to optimize fulfillment/delivery of services delivered by SMIT. SMIT is the largest IT services program for the Navy and the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
The successful candidate will participate in transition activities that include analyzing and reviewing as-is processes and procedures, process interfaces, performance levels, tools, and skills to facilitate transition of ITSM governance from the incumbent contractor to Leidos. Next, gap analysis will be performed to baseline the ITSM processes. CSI events may be scheduled during transition. Following successful transition of services to Leidos, the candidate will serve as the lead of a team in performing ongoing governance and managing the CSI program to optimize performance and efficiency of people, processes, and tools.
What You'll Get to Do:
•Support Leidos team Incumbent & Government interviews and Program Partnering Workshops to capture data and knowledge specific to job functions.
•Baseline historical process performance.
•Support the performance of Gap Analyses - Review documentation & validate against what is done. Validate workflows, problem escalation rules, and roles.
•Plan and lead CSI activities.
•Establish & maintain transparent and respectful working relationships with Government & Incumbent leadership by site, team members, and Leidos representatives.
•Monitor and report on process KPIs.
•Report CSI status.
You'll Bring These Qualifications:
•Requires a BA/BS or equivalent experience and 4+ years or prior relevant experience or Masters with 2+ years of prior relevant experience.
•Minimum 5 years of demonstrated experience managing the implementation and operation of ITSM processes aligned with ITIL framework.
•Must be a U.S. Citizen and hold a Secret clearance.
•Understanding of key ITSM processes to ensure that they are consistently deployed, executed, and continuously improved in alignment with business requirements.
•Demonstrated capabilities in ITSM activities.
•Must have directly demonstrated expertise in systems documentation.
•Information Technology Infrastructure Library (ITIL) version 3 Expert or Master level certification
•Travel may be required.
These Qualifications Would be Nice to Have:
•Lean Six Sigma Green or Black Belt.
•ITIL 4 Strategic Leader certification:
-Experience with Navy Process Reference Model (NPRM).
•Experience with USMC Enterprise ITSM Framework processes.
•Ability to provide ITSM process training.
External Referral Bonus:Ineligible
Potential for Telework:Yes, 75%
Clearance Level Required:Secret
Travel:Yes, 10% of the time
Scheduled Weekly Hours:40
Job Family:Business Systems Analysis
Pay Range:Pay Range $65,000.00 - $100,000.00 - $135,000.00
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.