Leidos currently has an opening for an IT Help Desk Technician II to support the U.S. General Services Administration (GSA) DIGIT program. The DIGIT program provides modernization of Infrastructure Technology for the Digital Innovation of General Services Administration (GSA).
This position requires in-office support at our customer site in San Francisco, CA.
Provide technical assistance to computer users. Answering questions or resolving computer problems for clients in person, via telephone, or electronically.
Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Generally requires a high school diploma and 4 years of experience or a Bachelor's degree.
Experience in a technical-driven enterprise environment.
Experience in an Agile development environment.
Experienced with a large enterprise project.
Excellent communication skills (written and verbal).
Working knowledge of ITIL 4.
Agile Scrum certification.
Experience in a DevOps environment.
This position requires the ability to pass a Public Trust background investigation to access government facilities and systems. Per the contract, U.S. Citizenship or Green Card holder status is required.
External Referral Bonus:Ineligible
Potential for Telework:No
Clearance Level Required:Public Trust
Scheduled Weekly Hours:40
Job Family:SCA Computer Operations
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.