Help Desk Lead

Description

Job Description:

About Leidos

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.

Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals. Driven by our talented workforce, the Federal Energy, Environment and Commerce Operation builds trust through an array of energy-related IT, environmental science and engineering solutions to meet our customers’ needs.

Key Capabilities:

• Large Infrastructure

• Mission Support

• Digital Modernization

• Command & Control

• Mission Applications

• Environmental Science

• Nuclear Security

• Engineering Services

Leidos has an exciting and rewarding opportunity for a Help Desk Lead to work independently with minimal supervision leading the help desk team for the Infrastructure and Deactivation & Remediation contractors at the Paducah site as well as the DOE site office.

***Must be willing to work on site in Kevil, Ky.****

Primary Responsibilities

• Define scope, plans, and deliverables for assigned projects.

• Lead a team of help desk technicians in providing technical assistance to computer users by answering questions or resolving computer problems for clients in person, via telephone, or electronically.

• Determine, track, and provide metrics concerning issues, problems, and work orders.

• Training other staff members on troubleshooting and diagnosing problems.

• Provide daily network status reports to the IT team

• Provide weekly functional area reports summarizing work accomplished, work planned in next week and important issues occurring during the week

Basic Qualifications

Typically requires high school diploma or equivalent and 5+ years of prior relevant experience.

• Demonstrated success improving, optimizing, standardizing, and streamlining customer support processes

• Demonstrated experience with Microsoft Office products, Adobe Acrobat, Windows 10 and 7 operating systems, and Windows server operating systems,

• Working knowledge of Active Directory, DNS, DHCP

Preferred Qualifications

• Demonstrated experience and proven success implementing changes, processes, and standards to improve an enterprise-wide service desk.

Leidos is growing! Connect with us on LinkedIn and Facebook.

We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, an exciting External Referral Program, and a diverse, inclusive and ethical work place. In fact, in 2020, Leidos was ranked as one of the “World's Most Ethical Companies” by the Ethisphere Institute for the third consecutive year.

External Referral Bonus:

Potential for Telework:

Clearance Level Required:

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About Leidos

Leidos is a Fortune 500^® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.