To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00050674
Location: Farnborough, HAM
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: No
Shift: 12 Hour Shift Pattern
Potential for Telework: No
Clearance: Other Clearance
Referral Eligibility: Ineligible
Group: UK

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Description

Job Description:

Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission.

 

Inspired to make a difference, we are committed to solving the world’s toughest problems. Passionate about customer success by being determined to understand and respond to our customers’ needs as if they were our own.

United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate.

Are you an Application Support Analyst with experience working with customers bespoke systems? If you have a passion for outstanding support and a commitment to ensuring satisfied customers, then working for Leidos is the career move for you.

 

Due to continued growth, we have a requirement for Application Support Analysts to join our 24x7 support team. The shift pattern for these roles will be 4 days on and 4 days off covering both day and night shifts. Due to the nature of this role Security Clearance will be required so you must hold or have the ability to achieve Security Clearance.

 

THE ROLE YOU WILL PLAY

 

The Application Support Analyst will be based out of our Farnborough office to provide 24x7 support to bespoke applications. You will be expected to provide an excellent customer experience when supporting newly developed bespoke applications in a DevOps environment. Please note that travel to our site in Croydon may also be required on occasions in line with business requirements.

 

PROFILE

 

You will:

        Work with newly built applications on new technology stacks

        Provide support and maintenance to the bespoke applications

        Be responsible for critical applications

        Working within the defined SLAs

        Work closely with other support and development teams

        Create and update documentation where required

        Work on projects that a part of national infrastructure

        Require a drive to learn new technologies and methodologies

        Be required to have good communication skills (written and verbal)

        Be an excellent team player!

 

Functional/Professional Requirements:

        Can translate technical issues to user friendly language

        Own technical issues and be able triage them towards logical conclusion

        Working knowledge of Linux

        Worked with/have an understating of application monitoring, alerting and management tools

        An understanding of ITIL principles and what they mean to support

        An understanding of DevOps/Agile

        An understanding of cloud-based technologies

        Preferable – Basic experience in AWS components such as EBS, Elk, RBS

        Preferable – Basic understanding for Kubernetes cluster

        Preferable – Basic understanding of Kafka

        Preferable – Ability to script in any of Bash, Python, SQL, Yaml

        Preferable – Ability to code in Java, Ansible

        Preferable - Understanding of Source Code Management/Version Control – preferably git

 

WHAT DO WE DO FOR YOU?

 

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new techniques. We’re a passionate team and are committed to developing and growing our staff.

During this role, you will be offered a career path through depending on your experiences. This role offers a variety of levels in engineering from L2-L4 (development) and Leidos will give you the opportunity to progress your way.

External Referral Bonus:

Ineligible

Potential for Telework:

No

Clearance Level Required:

Other Clearance

Travel:

No

Scheduled Weekly Hours:

37.5

Shift:

12 Hour Shift Pattern

Requisition Category:

Professional

Job Family:

Customer Support

Pay Range:

  

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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