Field Services Engineer

Description

Job Description:

The Enterprise & Cyber Solutions Operation is hiring a Field Operations Technician to support the National Air and Space Intelligence Center at Wright-Patterson Air Force Base, Ohio. An active TS/SCI is required; all work is onsite.

Primary Responsibilities

• Utilize government provided documentation and ticketing systems such as Atlassian Jira, Atlassian Jira Service Desk, Atlassian Confluence, ServiceNow and Microsoft Service Manger

• Provide Level II and III Service Desk/Touch maintenance support for systems on various networks

• Replace or install IT workstations and peripherals to include Dell, HP, Oracle/Sun, and IBM desktop/workstations/servers which includes Microsoft Windows, Red Hat Enterprise Linux, and CentOS OSes; other systems to be supported such as printers, multi-function devices, and Zenoss network/server management

• Work closely with Equipment Control Office (ECO), Property Custodians, and Logistics to schedule equipment pickup

• Support hardware disposal in accordance with customer guidance

• Remote support and occasional on-site support may be required for Marine Corps Intelligence Activity (MCIA) facility located in Quantico, Virginia

• Install/maintain/repair/remove Windows/Linux workstations and servers

• Install/maintain/repair/remove scanners, fax machines, network printers, multifunction devices, copiers, other devices

• Maintain architectural diagrams and document all installations/changes in accordance with customer guidance

• Provide and maintain IT hardware/software/software license management inventory and accountability support in accordance with customer prescribed practices/SOPs with minimal supervision

• Develop, maintain and execute preventative maintenance scheduling for IT Systems

• Resolve assigned tickets using Standard Operating Procedures (SOP’s)

• Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month

Basic Qualifications

• Information Assurance Technical (IAT) Level II (e.g., Security+) certification

• High school Diploma or General Equivalency Diploma (GED) with at least 4 years of work experience

• Excellent communication skills and demonstrated ability to resolve all situations in a professional manner

• 3 - 5 years experience providing IT support for desktop computer equipment and peripherals

• An active TS/SCI

Preferred Qualifications

• Experience with trouble ticket tracking systems such as Atlassian Jira, Atlassian Jira Service Desk, Atlassian Confluence, ServiceNow and Microsoft Service Manger

COMET

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 44,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.