Technical Support Specialist

Description

Job Description:

About Leidos

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.

Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.

Driven by our talented workforce, the Security Detection & Automation Operation is the cornerstone of Leidos’ comprehensive suite of fully integrated security detection and automation solutions for aviation, ports and borders, and critical infrastructure customers around the world, with more than 24,000 products deployed across 120 countries. Leidos is positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers.  Leidos’ SDA Operation, in conjunction with the TSA, also performs on-call, onsite installation servicing of X- Ray Detection Equipment using leading edge technology to ensure the safety of our clients, customer and passengers.

The Security Detection and Automation Operation is comprised of four divisions to align with our customers’ missions and needs:

• Checkpoint

• Hold Baggage

• Ports & Borders

• General Automation

The Civil Group at Leidos currently has an opening for Technical Support Representative to work Remote. This is an exciting opportunity to use your experience helping the TSA Checkpoint ILS program, other Government Entities along with many Commercial Customers.  In this mission we help solve basic to complex technical issues on Explosive Trace Detection (ETD) and other Checkpoint Security Screening systems.

Primary Responsibilities

• aProvides Telephone and E-mail Technical Support to our internal and external customers for ETD systems. May also provide support for other Checkpoint Security Systems.

• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or factory locations.

• Assesses product/equipment performance based on advanced diagnostic techniques, experience & support data; proactively recommends modifications/improvements to equipment, documentation & operating processes.

• Properly documents all troubleshooting recommendations/actions in our CRM System in a timely basis.

• Ensures that tools and test equipment are properly maintained and calibrated.

• Maintains clear and concise business communication proficiency, both oral and written.

• Travel, overtime and work hours other than Monday-Friday may be required.

• Must be able to be a part of an On Call Support Rotation for after hours, weekend and holidays.

• Work well with peers from various backgrounds to build effective work relationships.

• May provide Operator and Technical Training to internal and external customers as required.

• Created and Distributes technical bulletins to customers and field technicians to advise of equipment changes and authorized modifications.

• Interfaces with internal groups such as ECO, Production Review, Manufacturing Review, Pre-shipment Quality and New Product meetings as required.

• May travel to customer sites to resolve escalated technical issues up to 50% of the time.

Basic Qualifications

• Current U.S. Citizen with valid U.S. Passport in hand by hire date.

• AS degree or graduate of technical school or military training in electronics field or equivalent experience

• 4+ years’ experience in field service environments

• Must pass criminal background check, drug test and extensive credit check

• Physically able to get in narrow spaces, climb ladders / stairs, and carry 50+ lbs. without assistance.

• Must have a valid U.S. Driver’s License with Real ID.

• Excellent customer service skills required.

• Computer networking knowledge.

• Employment dependent on TSA eQIP Clearance and able to maintain this clearance while employed at Leidos.

Preferred Qualifications

• Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs

• Advanced Working knowledge of Trace ETD technology

• Working Knowledge of X-ray and/or CT technologies

• Previous field electrical assembly experience

• Software integration with electric/mechanical equipment.

See how Leidos is safeguarding people and commerce by selecting the link below!

Transforming global security and detection.

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About Leidos

Leidos is a Fortune 500^® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.