The Leidos NISC IV program is hiring for a Computer Technical Support Analyst. The Computer Technical Support Analyst will provide desktop hardware, Operating System, software, and networking support to the Air Traffic division of the Mike Monroney Aeronautical Center FAA Academy.
The Lead position will also support employees’ performance development, provide employee annual ratings, manage employee time, train employees as needed, and work with the Task Order Manager to ensure that all required tasks are met ahead of or on schedule and that team goals and expectations are met. The Lead will also be responsible for reports to satisfy contractual requirements, include but not limited to: Monthly status reports and various client reporting requirements.
For this team, work is generated from a central point as well as scheduled tasking such as patching, windows updates, and planned network and/or classroom moves/upgrades. Scope of support includes: 25 Air Traffic classrooms, 13 Air Traffic Labs, 7 specialized classrooms, and 10 servers in a custom environment as well as traveling to alternate locations to set up and support remote classrooms in order to adhere to existing training schedules.
The responsibilities for this position will include, but are not limited to the following:
•Manage computer operations on a large-scale computer system or a multi-server local area network and according to production schedules.
•Provide support as a technical lead over other employees within the group and will include timecard responsibilities as well as annual performance appraisals.
•Assist customers experiencing problems with accessing or using computer resources as they apply to the radar training facility.
•Resolve routine non-technical problems following documented procedures and escalate issues as they arise to the correct personnel or group utilizing the current ticketing or tracking system.
•Additionally, provide hardware and software support to internal users on a variety of issues.
•Provides support to fellow team members on escalated issues.
•Responding and resolving to telephone, email, and other requests for software and technical support. Documents, tracks, and monitors problems to ensure a timely resolution.
•Configures, installs, and updates desktops, laptops, peripherals, networks, and related software. Troubleshoots problems with computer systems, including troubleshooting hardware and software, network and peripheral equipment problems; makes repairs and corrections where required.
Candidate must have a High School Diploma and 5 years of experience supporting computer systems in an enterprise, local office, or classroom/lab environment. Experience supporting Windows 10 in a desktop/laptop environment, some networking knowledge, detail oriented and certainly attention to detail. Understanding of full setup and distribution of windows operating systems, office products, and ticketing systems general knowledge of other related disciplines.
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Public Trust
Scheduled Weekly Hours:40
Job Family:Customer Support
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and Benefits
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