To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

Close Window
Join our talent network

Job #: R-00052426
Location: Oklahoma City, OK
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance: Public Trust
Referral Eligibility: Eligible
Group: Civil

This job posting is no longer active.

Share: mail twitter linkedin

Description

Job Description:

The Leidos NISC IV program is hiring for a Computer Technical Support Analyst. The Computer Technical Support Analyst will provide desktop hardware, Operating System, software, and networking support to the Air Traffic division of the Mike Monroney Aeronautical Center FAA Academy. 

The Lead position will also support employees’ performance development, provide employee annual ratings, manage employee time, train employees as needed, and work with the Task Order Manager to ensure that all required tasks are met ahead of or on schedule and that team goals and expectations are met. The Lead will also be responsible for reports to satisfy contractual requirements, include but not limited to: Monthly status reports and various client reporting requirements. 

For this team, work is generated from a central point as well as scheduled tasking such as patching, windows updates, and planned network and/or classroom moves/upgrades.  Scope of support includes: 25 Air Traffic classrooms, 13 Air Traffic Labs, 7 specialized classrooms, and 10 servers in a custom environment as well as traveling to alternate locations to set up and support remote classrooms in order to adhere to existing training schedules.

The responsibilities for this position will include, but are not limited to the following:

•Manage computer operations on a large-scale computer system or a multi-server local area network and according to production schedules.

•Provide support as a technical lead over other employees within the group and will include timecard responsibilities as well as annual performance appraisals.

•Assist customers experiencing problems with accessing or using computer resources as they apply to the radar training facility.

•Resolve routine non-technical problems following documented procedures and escalate issues as they arise to the correct personnel or group utilizing the current ticketing or tracking system.

•Additionally, provide hardware and software support to internal users on a variety of issues.

•Provides support to fellow team members on escalated issues.

•Responding and resolving to telephone, email, and other requests for software and technical support. Documents, tracks, and monitors problems to ensure a timely resolution.

•Configures, installs, and updates desktops, laptops, peripherals, networks, and related software. Troubleshoots problems with computer systems, including troubleshooting hardware and software, network and peripheral equipment problems; makes repairs and corrections where required.

Candidate must have a High School Diploma and 5 years of experience supporting computer systems in an enterprise, local office, or classroom/lab environment. Experience supporting Windows 10 in a desktop/laptop environment, some networking knowledge, detail oriented and certainly attention to detail. Understanding of full setup and distribution of windows operating systems, office products, and ticketing systems general knowledge of other related disciplines.

External Referral Bonus:

Eligible

Potential for Telework:

No

Clearance Level Required:

Public Trust

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Customer Support

Pay Range:

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

This job posting is no longer active.

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community