Leidos is seeking a Service Management Intern in Reston, VA.
The CIO Services Group at Leidos currently has an opening for an Service Management Analyst to work in our Framingham office. This is an exciting opportunity to use your experience and training to help analyze Leidos’ current IT business processes and workflows and help to bring improvements and efficiency to this transforming organization.
Analyze Service Management processes that may span across multiple support & engineering teams and work with those teams to identify improvements. Help to define, document and communicate these improvements to the development team for implementation into service request workflows. Help define and document process requirements and corresponding measurements. Report on incidents, service requests, customer satisfaction and other metrics related to the business processes.
Actively pursuing a Bachelor's Degree Engineering, Computer Science, Information Technology or related field with a minimum GPA of a 3.0.
-Ability to communicate and collaborate with various levels of technical competency.
-Proficient in Microsoft Office applications to include Word, Visio, Excel and PowerPoint.
-Ability to identify trends and anomalies from collected data.
-U.S. Citizenship is required.
-Familiarity with ServiceNow or similar ticketing system
-Familiar with ITIL practices, including Incident Management, Change Management, Knowledge Management, and Configuration Management.
External Referral Bonus:Ineligible
Potential for Telework:No
Clearance Level Required:None
Scheduled Weekly Hours:40
Job Family:Intern Technical
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.