More About the Role:
This ITSM opportunity on the U.S. Navy’s Service Management, Integration, and Transport (SMIT) will allow participation on a high-visibility DoD program that provides engineering support to the Navy Marine Corps Intranet (NMCI), the largest information technology (IT) network in the world. Under SMIT, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
Leidos is seeking IT Service Management (ITSM) analysts to support efforts for SMIT; a successful candidate will be responsible for analyzing and evaluating the business processes and procedures and develop recommended changes for the areas of change, configuration, release, and deployment management. These processes will enforce accurate configuration accounting and authorized changes on the systems.
What You'll Get to Do:
•Collaborate with stakeholders on the business processes related to change, configuration, release, and deployment management to address process gaps and optimize process execution.
•Determine process steps to prevent unauthorized system changes during the change management process.
•Address somewhat complex technical issues/problems encountered with the release and deployment process using internal best practice and through collaboration with colleagues.
•Create remediation reports for unsuccessful changes including solutions to any technical problems encountered that require depth of technical knowledge.
•Recommend process changes based on auditsi of the configuration of the NMCI network using a configuration management system.
•Evaluate concurrent system changes in the release and deployment management process for impact based on technical knowledge of the NMCI systems.
You'll Bring These Qualifications:
-Requires BS degree and 2-4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience.
-US Citizen and DoD Secret Clearance.
•Knowledge of change, configuration, release and deployment management processes.
•Knowledge of requirements management and traceability.
•ITIL V3 Foundation Certification.
These Qualifications Would be Nice to Have:
•Experience with Navy Process Reference Model (NPRM).
•Experience with USMC Enterprise ITSM Framework processes.
•ITIL V3 Master or Expert Certification(s).
External Referral Bonus:Ineligible
Potential for Telework:Yes, 75%
Clearance Level Required:Secret
Travel:Yes, 10% of the time
Scheduled Weekly Hours:40
Job Family:Business Systems Analysis
Pay Range:Pay Range $48,750.00 - $75,000.00 - $101,250.00
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.