To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

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As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00054171
Location: San Antonio, US
Category: Business Systems Analysis
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: Yes, 10%
Clearance: None
Referral Eligibility: Ineligible
Group: Health

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Description

Job Description:

Leidos is looking for an IT Infrastructure Event and Service Monitoring Lead to support the Defense Health Agency (DHA) Military Health Services (MHS) Enterprise Information Technology Services Integrator (EITSI) program.

The DHA MHS EITSI program is a critical program to modernize, standardize and optimize the Defense Health Agency’s IT infrastructure by establishing an Enterprise IT Services (EITS) environment using a Multi-sourcing Services Integrator (MSI) approach.

The services integrator will manage the EITS environment and assist the government in providing oversight of the Service Providers (SPs) for the benefit of the DHA, MHS, and mission partners. The EITSI will provide independent end-to-end accountability through coordination and validation of IT services delivered by separately contracted SPs.  The EITSI will also deliver Service Desk and Global Operations (Network Operations Center, Performance Management) services to DHA.

The IT infrastructure and operations framework will support a global data communications network, and enterprise services infrastructure, including data center(s), server hosting, and end-user platform capabilities enabling more than 150K military personnel to support the continuum of health services.

Primary Responsibilities

  • Identifies the need and drives the development and implementation for new and significant improvements to major processes.
  • The candidate will be responsible for processes, procedures, work instructions and Event Management oversight to optimize prediction and correction of out-of-synch conditions.
  • Develop a thorough understanding of business processes, best practices, and available supporting technology & documentation.
  • Baseline historical process performance.
  • Verify and report network and service component baseline settings.
  • Support the performance of Gap Analyses - Review documentation & validate against what is done. Validate workflows, problem escalation rules, and roles.
  • Establish & maintain transparent and respectful working relationships with Government & Incumbent leadership by site, team members, and Leidos representatives.
  • Monitor and report on process KPIs.
  • Report Event Management status.
  • Work and collaborate closely with key stakeholders to document the key business goals and objectives for a new or existing process.
  • Prepare detailed requirement specifications in the form of user stories or functional requirement documents for the development teams.
  • Collaborate with development teams to produce any required documentation or communications that may be necessary in support of the project including project status, project roadmap, release plan, etc.
  • Work closely with Q/A Analyst to develop test cases/scenarios and detailed acceptance criteria.
  • Support project delivery by working with the user community to document and coordinate user acceptance testing and training plans.
  • Assist the Help Desk with problem and incident management.
  • Assist with end user training as necessary.

Basic Qualifications

  • Conduct analyses, measure various areas of performance, and develop process improvement initiatives.
  • Assist in reviewing or creating documentation pertaining to technical fields.
  • Must be proficient in analyzing and understanding highly technical information particularly in areas of business and project planning.
  • Analyze business and user needs, document requirements and translate into proper system requirements specifications.
  • Document requirements and specifications in accordance with program and enterprise level standard operating procedures.
  • Coordinate and participate in feasibility studies and implementations.
  • Formulate and define system scope and objectives based on user needs.
  • Expert knowledge of Excel and associated analytical tools.
  • Strong use of PowerPoint.
  • Familiarity with data visualization.
  • Bachelor’s Degree and/or equivalency
  • Four (4) years of progressive experience demonstrating the required proficiency.
  • Ability to achieve Public Trust clearance

Preferred Qualifications

  • ITIL 4 Foundation Certification

External Referral Bonus:

Ineligible

Potential for Telework:

Yes, 10%

Clearance Level Required:

None

Travel:

Yes, 10% of the time

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Business Systems Analysis

Pay Range:

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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