At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Learn more about the values and culture that are the foundations of our business. Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science. We offer a robust benefits package including competitive salaries; company matching 401K Retirement Plan; comprehensive medical, dental and vision coverage; flexible work schedule to allow for life/work balance; tuition reimbursement and more.
The Defense Group of Leidos has an immediate opening for a Field Service Technician located in Carlisle, PA.
The Field Service Technician at Carlisle Barracks site will work as an extension of the system support technicians located at the Pentagon and will have the ability to work independently and resolve incidents before reaching back for support. Regular travel (20%) to off-site locations will be required.
Provide Tier I and II support at remote field and garrison sites.
Perform server and desktop installation, basic cabling, and systems administration of desktop and server systems connected to local and wide area networks (LANs and WANs).
Document incident resolution procedures and standard operating procedures.
Maintain documentation of incident status in incident database tools (e.g. Remedy and SCSM).
Contribute to the integrity of the systems, plan for and respond to service outages and other problems.
Participate in organizations change management process.
Analyze and resolve network, hardware, and software problems.
Provide desktop system management involving account monitoring, security, Operating System installation, and other local area system and desktop administration related functions.
Document incidents, status and resolution in the G2’s trouble ticket system.
Perform troubleshooting on many types of hardware and software.
BS degree and 2-4 years of relevant technical experience in the administration of networked desktop and server systems. Additional years of experience may be considered in lieu of a degree.
Experience maintaining Windows 10 or higher.
Experience with BMC Remedy.
Current DoD 8570.01 IAT II baseline certification, CompTIA Security+ce.
Current Computing Environment certification, MTA
Active TS SCI security clearance
CompTIA Server+ certification.
Experience maintaining Server 2012/2016 platforms.
MCSA: Server 2012/2016.
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Top Secret/SCI
Travel:Yes, 25% of the time
Scheduled Weekly Hours:40
Shift:12 Hour Shift Pattern
Job Family:Field Services
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 39,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.