Global Information Grid (GIG) Service Management-Operations (GSM-O), a program within the Defense Group of Leidos, has an opening for a Network Performance and Reliability Analyst. Our customer is the Defense Information Systems Agency (DISA) located at Ford Island, HI and acts as the provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations.
Details of the Role:
The Network Performance and Reliability Analyst will utilize available network performance, event, and incident data to identify underlying network anomalies and problems that require resolution to improve the overall network reliability of the DISN.
The Network Performance and Reliability Analyst work as a Problem Coordinator to troubleshoot and identify root cause of problems in the DISN. For enterprise level problems or issues that must be escalated to other teams including Operational Engineering and Tier 3, continue to provide assistance and support as needed.
The Network Performance and Reliability Analyst will support GSMO Program driven Innovations development, integration, and continuous improvement by leveraging the use of coding, tools and automation.
Support and enhance a holistic approach to improving network and service reliability utilizing analytics and innovation to obtain the highest level of availability and performance.
Responsible for collection, analysis, trending, and proactive remediation measures to ensure continued operability and efficiency of the DISN and JRSS networks.
Develop preventative measures and dashboard capabilities based on historical data trends to correlate signatures and identify root causes and suggest corrective action(s)
Strong organizational skills in order to actively monitor, track, analyze, and report problem candidates and tickets.
Proven ability to communicate effectively with technical staff, program leadership, and with business customers
Correlate large diverse data sets including tickets, alarms, probes, and other performance data to identify trends and relations
Perform examination of incident and event management artifacts to identify positive and negative trends occurring in the network and develop courses of actions.
Analytical ability to identify underlying issues and the risks they pose using a variety of performance management data sources.
Deliver best practice / experience-based process documentation guidance and assistance.
Coordinate with other contractor and government entities to ensure optimum dissemination of information and network efficiency.
Education and Experience Required:
Requires BS degree and 4 - 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience. May possess a Doctorate in technical domain. Specific experience, education and training may be considered in lieu of degree.
Strong knowledge and experience with BMC Remedy and BMC ITSM.
Requires deep understanding of and ability to apply principles, theories, and concepts of technical domain and has broad understanding of other related specialty areas including Trouble Management, Change Management and SLA Management
Experience actively managing and configuring DISN Network Services including IP (SBU and SIPRNET), DWDM, SONET, Unified Capabilities, and/or JRSS.
Currently possesses an active DoD Secret Security Clearance with eligibility for a Single Scope Background Investigation (SSBI).
Currently possess DoD 8570 certification at IAT level II, Security+ CE or CCNA Security.
Strong written and verbal communications and collaboration skills
Ability to develop and employ automation in support of both internal and external network management practices to improve overall service availability.
Additional Desired Qualifications
Experience with Splunk, Elastic Search, Kibana, CA Performance Management, CA eHealth
Experience with Business Intelligence tools
Experience with coding in languages including but not limited to Expect, Python, SQL, and/or Perl
Working knowledge or experience as a Site Reliability Engineer
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Secret
Scheduled Weekly Hours:40
Job Family:Network Administration and Ops
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 39,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
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