NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.
Leidos is seeking a Business Planning Analyst to support User Support Services as one of the key members of the Operations team. The candidate will be responsible for analyzing and reporting on the results of customer satisfaction surveys, which will be utilized to develop sustainable, repeatable and quantifiable business process improvements.
Candidate analyzes the government survey data results, reads the comments that were provided along with scaled numerical responses. In turn, he/she, organizes data into meaningful categories to present to internal Leidos teams, as well as our government customer
Candidate will in turn work directly with Customer Advocate Team to determine actionable items to improve the customer experience
In addition, candidate is individual primarily responsible for taking the gathered survey data results to create report/presentation that goes directly to internal and government contacts
Analyze the results of technical support surveys, quarterly general services surveys, and ad hoc surveys for the customer
Produce weekly, quarterly, and ad hoc reports that are distributed internally, as well as to our customer
Communicate with internal team members across multiple areas, as well as external customer
Monitor communications to the Customer Satisfaction Survey Team, and respond appropriately
DoD Secret Clearance
Bachelor’s degree and 4 years of prior related work experience. Will accept 8 years of related work experience in place of degree
Excellent customer service skills
Excellent oral and written communication skills
Organized and detail-oriented
Strong collaboration, prioritization, and adaptability skills required
Ability to manage and prioritize own work
Independent decision making
Analytical thinking; thinking out of the box
Ability to effectively communicate with all organizational levels (SME to Senior Management)
Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)
External Referral Bonus:Ineligible
Potential for Telework:Yes, 75%
Clearance Level Required:Secret
Scheduled Weekly Hours:40
Job Family:Business Process
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.