To our valued Leidos candidates:

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Job #: R-00056050
Location: Atlanta, GA
Category: Systems Administration
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: Yes, 50%
Clearance: Public Trust
Referral Eligibility: Eligible
Group: Health

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Job Description:

Leidos is looking for a Scientific Computing and Bioinformatics Support Specialist to join our Public Health Division in Atlanta, GA in support of the Centers for Disease control & Prevention.

This project team provides support to the CDC scientific community in High Performance Computing (HPC) and Bioinformatics support.  The scope includes the maintenance of several HPC clusters with multiple petabyte of genome data, migration to a hybrid cloud environment, support of numerous scientific applications, and training to the CDC scientists in support of their bioinformatics related scientific researches.

This position requires either experience with HPC (as applied to life science computing) or bioinformatics analysis and development. The selected candidate will triage support requests, provide individualized consultation, and deliver training on the use of scientific computing systems/applications, bioinformatics analysis problems, and bioinformatics service requests. It is important to be proactive in tracking outstanding issues to a successful resolution, analyzing trends of reported issues, and escalating/collaborating issues to the appropriate experts on the team. Experience with bioinformatics tools and scientific computing systems, HPC systems; Linux; scripting languages and bioinformatics applications are essential.

Responsibilities and Job Functions:

  • Provide front line support and technical assistance for support requests and issues related to scientific computing software and hardware systems; bioinformatics analysis tools; and general pipeline support.
  • Investigate the nature of user problems through efficient and effective user engagement (Q&A) via appropriate communication channels (e.g. email, IM, or phone call)
  • Triage and prioritize technical support issues, including escalation of tickets to engineers, technicians, and scientists as required
  • Liaise between business and technical users, acting as a front-line interface between the technical team and the user community.
  • Perform routine system administration tasks such as performing functions like password resets, creating user accounts, and triaging systems administration issues
  • Troubleshoot bioinformatics users scripts and codes
  • Follow up on support issues to ensure user satisfactorily
  • Maintain and upgrade open source bioinformatics software to keep the environment up to date with current releases
  • Maintain daily, weekly, and monthly metrics of help desk system usage and provide inputs for customer reports.
  • Keep knowledge bases current through updates to Wikis, InfoSites, User forums, and application, program, or system-specific user documentation
  • Assist with defining and documenting requirements for scientific business processes, systems, and applications.
  • Assist with scheduling, development, and delivery of courseware for the various training programs

Required Qualifications and Skills:

  • Bachelor or Master in bioinformatics, computational biology, chemistry, computer science or related discipline
  • 1-2 year relevant experience in bioinformatics analysis or scientific computing
  • Experience with scripting languages such as R, bash, Perl, Python, or R Shiny
  • Experience with one or more variation of Linux Operating Systems (e.g. Ubuntu, RedHat, CentOS).  Knowledge with Linux command line
  • Strong written and verbal communication skills

Preferred Qualifications:

  • Knowledge of bioinformatics applications and analysis, particularly as it pertains to analysis of genomics data, including Next Generation Sequencing (NGS) platforms
  • Experience operating next generation scientific instruments (e.g. Oxford Nanopore, Minions, Illumina)
  • Knowledge in monitoring operations and troubleshooting issues in a scientific computing environment
  • Experience in a customer support function, ideally in a user facing position
  • Experience developing and delivering training content in live or recorded sessions
  • Previous experience working at CDC or another federal agency


External Referral Bonus:


External Referral Bonus $:

Potential for Telework:

Yes, 50%

Clearance Level Required:

Public Trust



Scheduled Weekly Hours:




Requisition Category:


Job Family:

Systems Administration

Pay Range:

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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