To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00056076
Location: Austin, TX
Category: Customer Service
Schedule (FT/PT): Full Time
Travel Required: No
Shift: 24/7 12 Hour Shift Pattern
Potential for Telework: No
Clearance: Public Trust
Referral Eligibility: Ineligible
Group: Health

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Description

Job Description:

Leidos currently has an opening for a Monitoring Specialist (CSE) in Austin, TX., supporting the VA NDCOL division.

This is an exciting opportunity to use your experience helping the IOSS mission.  The mission of the Department of Veterans Affairs (VA), Office of Information & Technology (OI&T), Information Technology (IT) Operations and Services (ITOPS), Infrastructure Operations (IO) is to support One VA with world-class service to Veterans and their families.  The focus of this position will be to monitor facilities infrastructure equipment and telecommunications circuits at multiple VA sites and alert VA personnel when issues are detected via various software tools.

This position will be supporting the VA Facilities Division.  This is part of a 24/7/365 team and the primary Tour of Duty for this position will be:

  • Tuesday 10:00pm – Wednesday 8:00am
  • Wednesday 10:00pm – Thursday 8:00am
  • Thursday 10:00pm – Friday 8:00am
  • Friday 10:00pm – Saturday 8:00am

Primary Responsibilities:

There may be occasions when the shift may change or be modified temporarily in order to provide the client with full coverage.

A successful candidate will have experience with:

  • Monitoring tools, such as:
    • SolarWinds
    • Nlyte Energy Optimizer (NEO)
  • Using communications tools, such as email, text messaging and voice calls to disseminate information to specific contacts
  • Discerning informational messages versus alert/issue messages
  • Following published procedures when an issue is reported via the software tools
  • Detail oriented to insure clear communication of issue to point of contact
  • Updating relevant files with accurate information, actions/direction and status
  • Track issues reported concerning initial contact, direction provided and next steps
  • Reporting all potential problems with processes, schedules, software tools and alerts, which could have an impact to operations
  • Excellent written and oral communication skills.
  • Excellent organizational and tracking skills.

Basic Qualifications:

  • Bachelor’s Degree OR 8 years of relevant experience may be substituted for education.
  • Experience using Microsoft Office products - Outlook, Word, Excel, PowerPoint, Skype, etc.
  • Primarily a sedentary position, sitting at a desk, watching numbers monitors/screens for alerts and then following process/procedures when alerts occur.
  • Occasionally must be able to lift and/or move objects 10-50 lbs.
  • Specific vision abilities required – close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust/focus.
  • Ability to obtain Public Trust clearance
  • Must be a US citizen, Government contract requirement

Preferred Qualifications:

  • Experience with Nlyte Energy Optimizer (NEO)
  • Experience with SolarWinds

External Referral Bonus:

Ineligible

Potential for Telework:

No

Clearance Level Required:

Public Trust

Travel:

No

Scheduled Weekly Hours:

40

Shift:

24/7 12 Hour Shift Pattern

Requisition Category:

Professional

Job Family:

Customer Service

Pay Range:

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

This job posting is no longer active.

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