Email and Email Retention System Administrator

Description

Job Description:

Leidos is seeking a System Administrator to support a large enterprise IT contract for the DOD, ISEO. The System Administrator will support operations across multiple geographic locations. The System Administrator provides deployment, operations, maintenance and ensures high availability of email systems and email retention systems for; maintain systems for email journaling, archiving, and eDiscovery; Conduct eDiscovery, FOIA search, investigation requests, data spill cleanups, and record management / CAPSTONE data export requests as required on local and cloud platforms.  This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.

Primary Responsibilities

• Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions. 

• Provide support implementation, troubleshooting and maintenance support. Rapidly distinguish isolated user problems. 

• Provides shall deployment, operations, maintenance and ensures high availability of email systems and email retention systems for; maintain systems for email journaling, archiving, and eDiscovery; Conduct eDiscovery, FOIA search, investigation requests, data spill cleanups, and record management / CAPSTONE data export requests as required on local and cloud platforms. 

• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.

• Establish comprehensive availability and capacity management solution using lessons learned

• Develop solutions to technical issues.

• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives. 

• Support customer requirements in a 24/7/365 environment and schedule.

• Update operations and maintenance documentation for 24/7/365 personnel.   Update operations and maintenance documentation for 24/7/365 personnel. 

• Mentor junior team members and may supervise others.   

Basic Qualifications

• Experience with interacting with customers to handle service inquiries and problems.

• Experience working as a Tier 2 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.

• Experience with Office 365

• Experience with Microsoft Exchange

• Knowledge of integrating C2S Glacier and Enterprise Vault to reduce reliance on on-premises storage of archived data

• Experience troubleshooting issues in a growing environment.

• Time management skills.

• Strong oral and written communications skills.

• Track record of working effectively within a team, and support to peers toward improved processes and results.

• Experience with support ticket management systems. 

• Experience mentoring others and/or supervising others.   

• Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).

• The candidate must have Bachelor’s Degree with 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.

Clearance

• Due to the nature of the government contracts we support, US Citizenship is required.

• An active TS/SCI with Poly required for Position or TS/SCI and willingness to get a poly.

External Referral Bonus:

External Referral Bonus $:

Potential for Telework:

Clearance Level Required:

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About Leidos

Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.