To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

Close Window
Join our talent network

Job #: R-00057196
Location: Remote, United States
Category: Business Systems Analysis
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: Yes, 100%
Clearance: Secret
Referral Eligibility: Ineligible
Group: Defense

Share: mail twitter linkedin

Description

Job Description:

More About the Role:
Leidos is seeking an IT Service Management (ITSM) Knowledge Analyst to support efforts for NGEN-R; supporting the largest IT services program for the Navy. Under the Service Management, Integration, and Transport portion of NGEN-R, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

Leidos is seeking an ITSM Knowledge Analyst to establish and support the "Knowledge Management” environment for NGEN-R. The job begins with understanding the Department of Navy’s KM strategic plan and vision, transition activities that include analyzing and reviewing as-is environment and its maturity, the processes and procedures, process interfaces, tools, and skills to provide the NGEN-R KM Plan.  We are looking for a talented individual to facilitate transition of the Knowledge Management content from the incumbent contractor solution to the Leidos proposed solution.  Following a successful transition, the candidate will be responsible to perform ongoing governance and continual process improvement to optimize performance and efficiency of the Knowledge Management environment to ensure that Leidos is meeting the goals outlined in the KM Plan.

What You'll Get to Do:
•Lead development and maintenance of the Knowledge management plan and associated processes. 
•Support the performance of Gap Analyses reviewing documentation & validating against what is completed. 
•Validate workflows, problem escalation rules, and roles.
•Establish & maintain transparent and respectful working relationships with Government & Incumbent leadership by site, team members, and Leidos representatives.
•Implement and govern the execution of the knowledge management plan and associated processes.
•Implement improved processes for identifying potential compliance issues. 
•Planning and executing a quarterly KM Community of Practice (CoP) meeting to exchange best practices, provide status on enterprise KM activities and effectiveness, and plan for future KM initiatives.
•Ability to maintain transparent and respectful working relationships with Government & Incumbent leadership by site, team members, and Leidos representatives.
•Support the implementation and maintenance of the knowledge management plan and processes including identifying opportunities for improvement.  
•Maintain access to the knowledge management portal. 
•Support KM Community of Practice (CoP) meetings to exchange best practices, provide status on enterprise KM activities and effectiveness, and plan for future KM initiatives.

You'll Bring These Qualifications:
•Requires B.S. Degree and 4-8 years of prior relevant experience or Masters with 2-6 years of prior relevant experience (preferably in Computer Science, MIS or related field).
•Currently possess an active DoD Secret Clearance.
•Demonstrated experience managing the implementation and operation of ITSM processes aligned with ITIL framework.
•Experience with documenting processes and procedures and creating Standard Operating Procedures (SOPs).
•Experience with the implementation and operation of ITSM processes.
•Understanding of key ITSM processes and how they intersect with Knowledge Management.
•ITIL v3 certification(s) or ITIL 4 Foundation certification(s).
•Ability to work as a team member to meet customer requirements.
•Ability to provide ITSM process training.
•Excellent communication (written and oral) and interpersonal skills.
•Demonstrated experience supporting the implementation and operation of ITSM processes aligned with ITIL framework.
•Good organizational, multi-tasking, and time-management skills.

These Qualifications Would be Nice to Have:
•Information Technology Infrastructure Library (ITIL) version 3 Expert certification or Information Technology Infrastructure Library (ITIL) version 3 Master certification. 
•ITIL 4 Strategic Leader certification.
•Experience with Navy Process Reference Model (NPRM).
•Experience with USMC Enterprise ITSM Framework processes.
•Ability to provide ITSM process training. 
•Excellent communication (written and oral) and interpersonal skills.
•Good organizational, multi-tasking, and time-management skills.
•Information Technology Infrastructure Library (ITIL) version 3 Expert certification.
•Information Technology Infrastructure Library (ITIL) version 3 Master certification.

External Referral Bonus:

Ineligible

External Referral Bonus $:

Potential for Telework:

Yes, 100%

Clearance Level Required:

Secret

Travel:

Yes, 10% of the time

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Business Systems Analysis

Pay Range:

Pay Range $65,000.00 - $100,000.00 - $135,000.00

#Remote

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

   Save Job Saved

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community