Adhering to process and procedural directives, candidates will deliver high quality support to individuals and technical teams in order to facilitate the timely resolution of assignments and meet Service Level Agreements. Contributing to continuous service and quality improvement initiatives will be vital while working as a member of the Service Operations team.
The position will assist in delivering the Program Management Office with working with our Logistics team within an operational IT Program all procurement activities for the program. The candidate will be involved in various activities within PMO procurement processes; inventory management, administrative and logistic support, tracking and delivering, and assume primary duties within the scope of integration activities and program support. The main support will be for Bill of Material creation, tracking, and delivery and other ad hoc duties that support this function.
We seek to someone willing to perform multiple functions, willingness to cross train, and apply their skills in multiple arears. This particular position will work in a warehouse environment, principally responsible in maintaining oversight of data transfers, shipments and asset management transactions. At times, this position may need to travel to other warehouse facilities and deliver material
Interface effectively with the NGA Service Desk, Customer, ITEMS UFS teams, Analysts, Project Managers and other Service Providers
Create Bill of Materials purchase requests and ensuring they are 100% accurate for submission to the Government PMO for approval
Interface with the Leidos Procurement team on gathering quotes and adhering to all Leidos Procurement Activity Policies
Triage and if possible resolve incident and service requests coming from NGA Service Desk
Route incidents and service requests to appropriate ITEMS UFS service queues
Support request fulfillment management, event management, and incident management in coordination with internal teams and the Government Program Management Office.
This includes coordination to create or modify ticket workflows within Service+ to support UFS
Manage ITEMS UFS incident, escalations and request fulfilment queues to ensure SLA are met
Manage multiple work queues and assume responsibility for adhering to quality control practices
Raise, update and resolve specific UFS ticket types under direction from Operations Management
Contribute to monitoring the various channels of NGA communications
Perform day to day inventory management:
Scanning all received material and ensure it is uploaded into required database
Perform duties related to asset; coordination, verification, data input and inventory management.
Track received items and inventory in the asset management database
Ensure all work conforms to required U.S. Government and Department of Defense rules and requirements, NGA policies and regulations, and Leidos Regulations
Contribute to business improvement initiatives
Ensure adherence to processes by employees for IT Support
Other duties as required.
2 years of prior experience within logistics or any equivalent TS-SCI program
***TS/SCI with ability to obtain poly***
Basic computer skills to include the use of data base systems and MS Office
Education & Experience:
Requires Bachelors Degree and 2 – 4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience.
Experience in lieu of degree
2-4 years of prior experience in warehouse operations and inventory management
2-4 years in any equivalent TS-SCI program
Knowledge of ITSM ticket systems (ServiceNow and reporting functionality)
Coupled with your education and practical experience, you will demonstrate a ‘can-do’, pro-active, approach with the ability to understand the business, identify issues and develop relationships to achieve Leidos’ objectives.
Some experience with relevant ITSM technologies and the NGA environment
Some understanding of ITIL Incident, Problem and Change Management, Request Fulfilment, and Release and Deployment processes
Demonstrated ability in following direction and working as part of a team of professionals, with particular experience working within Project lifecycles
Demonstrated ability to consistently produce excellent results in a complex environment
Demonstrated ability to communicate successfully with internal and external stakeholders
Experience in adapting to new technologies rapidly.
Skills and Abilities:
A successful candidate will have strong communication skills (verbal and written), technical and interpersonal skills combined with the ability to work autonomously as well as contribute as a valued team member including:
Strong planning and organizational skills
An ability to manage the resolution of basic technical issues
Strong initiative in developing and improving systems and procedures
Strong problem solving skills
Strong analytical skills with attention to detail
Demonstrated ability to build and maintain effective working relationships across all levels
Ability to work effectively and efficiently in a fast pace environment
Strong skills with relevant technologies and domains
Demonstrated ability to follow direction, negotiate effectively, and communicate with excellence
Proficient with MS Office applications.
20% Local Travel. Travel is primarily local during the business day to multiple site locations.
External Referral Bonus:Eligible
External Referral Bonus $:
Potential for Telework:No
Clearance Level Required:Top Secret/SCI
Travel:Yes, 25% of the time
Scheduled Weekly Hours:40
Job Family:Project Analysis
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.