To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00057193
Location: Vienna, VA
Category: Software Specialist
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance: Public Trust
Referral Eligibility: Ineligible
Group: Health

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Description

Job Description:

The DHMSM program provides modernization of Electronic Health Record (EHR) capabilities for the Department of Defense. The Leidos Partnership for Defense Health (LPDH) is seeking candidates for the engineering team to provide first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and problem entry via problem tracking tool. Maintain and update tracking tool. May report recurring problems to management. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee).

Primary Responsibilities

Provides Tier 3 ticket triage and analysis for the electronic medical records software project supporting Defense Healthcare Management System Modernization (DHMSM). Specifically supporting program-level Service Desk functions to include evaluating, processing/resolving, and tracking of all Tier III Trouble Tickets. - Monitoring Defense Health Agency (DHA) trouble ticketing system queues, entering and managing software problem incidents; - Reviews Trouble Ticket to ensure that the documented information is complete, accurate, and sufficient to facilitate analysis of the issue; - Coordinate with the DHA Service Desk and/or ticket originator to confirm or obtain additional information as needed; - Analyze verified Trouble Tickets and assign a classification and priority to facilitate timely and appropriate processing of the issue; - Communicating and collaborating with multiple external organizations regarding the resolution of issues; - Reproduction, analysis and reporting of valid problem defects; - Processing Trouble Ticket for resolution based upon the classification; - Provides detailed trend analysis and reporting of triaged and resolution activities; - User Account provision processing and troubleshooting; : Handles routine tasks with no assistance, general instructions on new assignments. Applies job skills and company policies to complete a wide range of tasks. Works on assignments that are moderately complex in nature where judgement is resolving problems and making routine recommendations. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Basic Qualifications

  • Degree in related field, or 2-3 years of previous software support experience
  • US Citizen with ability to obtain and maintain an ADP IT-II Public Trust Clearance based on the minimum of a Tier 3 investigation. Federal Government requirement.
  • Active Directory experience preferred
  • Security+ recommended
  • Technical and functional knowledge of the DHA applications preferred; Must possess excellent communication skills
  • Must be professional and courteous with all communications
  • Must have the ability to learn quickly and work independently
  • Must be detail-oriented, with excellent time management skills, and the ability to own a technical task and work it to completion
  • Must be proficient with MS Office applications
  • Experience working with engineering, network and software teams
  • Experience in troubleshooting problems
  • Experience with BMC Remedy or other ticket management tools
  • Familiar with ITIL processes

Preferred Qualifications

  • Experience with large-scale enterprise system of systems integration and deployment
  • Experience with Cerner EHR implementations
  • Familiarity with DoD Configuration Management and Systems Engineering methodologies

External Referral Bonus:

Ineligible

External Referral Bonus $:

Potential for Telework:

No

Clearance Level Required:

Public Trust

Travel:

Yes, 10% of the time

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Software Specialist

Pay Range:

COVID Response

Please note that effective October 1, to enter Leidos facilities in the U.S. and to attend Leidos business events outside of our facilities, employees, vendors, subcontractors, and visitors will be required to be vaccinated or maintain proof of a weekly negative COVID-19 test. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated or able to show negative COVID-19 test results to access facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. 
 

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

This job posting is no longer active.

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