Leidos currently has an opening for a Crisis Solution Manager to support a large healthcare contract in Baltimore.
The current work environment is on-site at Leidos in Winsor Mill / Woodlawn, Maryland with potential for on-site work at CMS (in the same location). Telecommute opportunities are currently being evaluated and may become available based upon teams supported, work hours, and work performance.
This is an exciting opportunity to use your experience helping the Centers for Medicare & Medicaid mission. In this mission we perform a variety of activities related to IT Crisis Management. Works within the EOC (Enterprise Operations Center) and assumes operational authority for resolving Severity 1 Crisis situations within company and customer policies/procedures. The Crisis Solution Manager (CSM) will assess technical situations meeting Severity 1 criteria and provide effective leadership to the mobilized triage team consisting of Technical Subject Matter Experts in various technical disciplines.
Provide professional and effective technical leadership under high stress/high impact IT (Crisis) situations. This role involves provision of technical authority to a mobilized triage team, assessing the technical situation, and providing effective resolution leadership to the technical staff. Must maintain detailed knowledge of customer(s) mission and IT service support needs within a major data center environment. Position will have key involvement within IT Change Management, IT system architectural design, new business proposal input, and demonstrate expert level technical skill in a number of IT disciplines. Must provide professional Customer Service to executive and director level customers, must have professional written and verbal communication skills, and strong technical judgement skills as it relates to any given IT crisis situation. Strong collaboration/negotiation skills to obtain desired outcomes are required. Additional duties and responsibilities are:
- Ability to direct, engineer, obtain major incident resolutions in complex data center environments
- Provide Stakeholder communication (Status Updates) in complete and brief fashion
- Provide detailed account (written) of issue and resolution to the Solution Management team for optimization follow up
- Ensure performance and availability SLAs are met or exceeded.
BS degree and 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience. Experience may be substituted in lieu of degree.
Technical knowledge in a number of the following: Server Administration (Windows, Linux, UNIX), Cisco based networks, Firewall technologies, WebSphere, Mainframe (z/OS, z/VM), Storage systems, Data Center Operations
- Good – Excellent writing and verbal communication skills.
- Ability to manage conflict effectively.
- Ability to adapt and be productive in a dynamic environment.
- Strong communication and collaboration skills supporting multiple stakeholders and business operations.
- Self-starter, self-managed, and a team player.
- Agile-based knowledge and skill.
- Ability to obtain a Public Trust clearance
All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.
External Referral Bonus:Eligible
External Referral Bonus $:2000
Potential for Telework:Yes, 50%
Clearance Level Required:Public Trust
Scheduled Weekly Hours:40
Job Family:Systems Engineering
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.