To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00057963
Location: Baltimore, MD
Category: SCA Technical Writing
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: Yes, 50%
Clearance: Public Trust
Referral Eligibility: Ineligible
Group: Health

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Description

Job Description:

Leidos Government Health & Safety Solution Group in Windsor Mill, MD (Baltimore) in support of the End-User Centric IT Support (ECIS) Contract for Centers for Medicare and Medicaid Services (CMS) is looking to improve and advance the organization by adding a Technical Writer to our Communications, Knowledge and Training Team. Our program is focused on the delivery of end-user centric IT technology solutions through a streamlined and seamless development, implementation and communication experience.

The ideal candidate for the Technical Writer will have an interest and background in technology, technical writing, strong writing and communication skills to bring to the Communications, Knowledge and Training team, ECIS program, customer and end-user. 

This position will be involved with assisting, coordinating and creating written content including end-user communications, technical specifications, how-to guides, manuals, creative marketing and end-user engagement for prototype, pilot and full deployment of program initiatives.

The candidate must be able to work well within a team and be comfortable in a fast-paced environment, building and responding to both short and long-term projects, deliverables and plans. This position may have some contact with key customer stakeholder contacts and groups.

This position is part of a multidisciplinary communications, knowledge and training team including technical and content writers, visual and graphic designer, multimedia videographer, knowledge specialist, training specialist, and business analyst including documentation and 508 compliance.

Collaboration with others across the in-house program team is critical including with project managers, IT specialists and engineers, procurement, document and quality control, service delivery and service desk, and web developers. This position includes working with internal program team members, subject matter experts and may work with the customer, other project partners and contractors.

A customer service mindset and approach, attention to detail, and can-do problem solving attitude are critical.

Primary Responsibilities

Under the direction of the Team Lead (Sr. Technical and Content Writer), your responsibilities will include, but will not be limited to:

  • Assist with, write and edit product, project, and technical documents, including procedures, processes, functional descriptions, system specifications, reports, manuals, guidelines, training, briefings and presentations, special reports, and other project deliverables to meet contract requirements.
  • Digital, print and physical mediums that this role may be involved with include but are not limited to: presentations, signage, posters and banners, email broadcasts and announcements, intranet and web materials, newsletters, events, videos, animations, diagrams and dashboards, instructional documents, FAQs, fact sheets and talking points, executive summaries, one pagers, white papers and reports;
  • Effectively communicate with document authors during the editing process and, when necessary, meet with technical staff to obtain additional information required for the documentation.
  • Successfully learn and apply understanding of technical initiatives and processes into plain language end user communication for a variety of content documents.
  • Assist with outlines and drafts for review and approval by technical specialists and management ensuring that final documents meet applicable contract requirements and regulations.
  • Consult with relevant information sources, including library resources, technical documents, and client and project personnel, to obtain background information, and verify pertinent guidelines and regulations governing project deliverables.
  • Work successfully within project teams and manage work independently through these processes including internal and customer review and approval processes.
  • Share work with internal teams for review, editing and approval;
  • Perform technical edit and support quality reviews; perform document conversion to PDF and test for Section 508 compliancy, where needed.
  • Provide input and help guide development of workflow processes, standards and documentation of such for the program and customer interface.
  • Ensure documents meet editorial and government specifications and adhere to standards for quality, graphics, coverage, format and style.

All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.

Basic Qualifications

  • Bachelor’s degree in writing, technical writing, journalism, mass communications or closely related discipline;
  • 1+ years of experience working on technical writing, communications, content creation or related areas;
  • Ability to learn and capture technical solutions and designs and translate in technical documentation;
  • Strong oral and written communication skills;
  • Experience with document structure and logic flow, as well as writing for non-technical audiences;
  • Experience in document and repository management practices, working with engineering, scientific, and maintenance drawings and/or operational procedures, developing new and/or refining existing technical writing processes to enhance quality and productivity, awareness of Agile Scrum methodologies, software/hardware development principles;
  • Strong writing and editing background, is self-organized;
  • Strong collaboration skills to work in a team across multiple disciplines;
  • Ability to research and organize process work steps in a concise and discernible manner;
  • Ability to manage multiple assignments while ensuring technical accuracy, adherence to documentation standards, and a timely delivery of all work products;
  • Knowledge and experience with various documentation tools including Microsoft Office;
  • Must be able to work additional hours on occasion;
  • Ability to travel locally required and at times regionally or nationally as requested;
  • Ability to obtain a public trust clearance.

All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.

Preferred Qualifications

  • Ability to work to 508 compliance;
  • Awareness of human centered design (HCD) framework;
  • Experience working with agile project management including in Jira and Confluence environments;
  • Experience in a similar working environment helpful but not required as new thinking, experience and ideas from other industries or work environments are considered a plus.

External Referral Bonus:

Ineligible

External Referral Bonus $:

0

Potential for Telework:

Yes, 50%

Clearance Level Required:

Public Trust

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

SCA Technical Writing

Pay Range:

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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