Leidos is looking to hire a Watch Officer in Kansas City, MO to join our newly awarded NGEN program.
Leidos is pleased to announce that it has been awarded the Next Generation Enterprise Network-Recompete (NGEN-R) Contract. This is an eight-year, $7.7 billion contract that is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps.
NGEN-R is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport portion of NGEN-R, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
The selected candidate will be responsible for monitoring the Marine Corps Enterprise Network (MCEN) unclassified (MCEN-N) and classified (MCEN-S) networks, email, voice, and official message traffic. Additional job duties and responsibilities include:
- Perform Tier 1 First Contact resolution and after-hours Regional Service (RSD) support to include routine checks of network, ongoing maintenance, and operational support status
- Inform the Senior Watch Officer of any service degradations or outages
- Troubleshoot, resolve, and/or escalate technical issues
- Open and Close tickets
- Correlate events and incidents for management of IT Services
- High School Diploma or General Equivalency Diploma (GED) w/5 years of experience
- 3 years customer service experience
- 2 years ticketing systems experience
- 1 year router/switch experience
- Active DoD Secret Clearance
- IAT Level II Certification
- Experience working with the Marine Corps
- Experience with Remedy
- CCNA Certification
External Referral Bonus:Ineligible
External Referral Bonus $:
Potential for Telework:No
Clearance Level Required:Secret
Travel:Yes, 10% of the time
Scheduled Weekly Hours:40
Job Family:SCA Systems Support
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.