More About the Role:
Leidos is seeking a User Support Engineering Manager to support the Service Management, Integration, and Transport (SMIT) contract, the largest IT services program for the Navy. Under SMIT, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet (NMCI), including areas such as cybersecurity services, network operations, service desk, voice & video, messaging & mobility, and data transport. Ultimately, the Leidos team will support the Navy in unifying its shore-based networks and data management to improve capability and service while also striving for cost efficiencies and savings by focusing efforts under one enterprise network. The successful candidate will support the engineering (planning, designing, and implementing) for user support services for the NMCI.
The successful candidate will be responsible for user support engineering services that apply enterprise IT capabilities across the workforce, bringing integrated business value across functional and organizational boundaries for end users. The candidate will manage engineering related to services that manage and coordinate the handling of incidents, problems, non-Service Catalog Requests, and Service Catalog Requests, such as service desk, seat support, electronic classroom, premier/waterfront support, customer advocacy, web portal, end user core build, virtualization computing, electronic software delivery, and enterprise mobility management. The candidate will manage a team of individuals to successfully engineer solutions/changes in user support service areas to support new projects, technology refresh, or other initiatives to support the Navy’s desire to improve the overall NMCI.
What You'll Get to Do:
•Participate in the planning of upgrades, replacements, configuration changes, and other applicable changes.
•Review Statement of Objectives (SOOs) and develop Basis of Estimates (BOEs) for user support service areas.
•Lead analysis, review, and validation with customers, stakeholders, and team members for NMCI projects and changes related to user support services.
•Work with Cybersecurity to create the necessary packages for Accreditation as required by the solutions planned for implementation.
•Collaborate and coordinate with external customers, management, subcontractors, vendors, and other engineering disciplines.
•Comply with ITSM processes and procedures, Model Based Systems Engineering (MBSE) governance, and Cybersecurity requirements within the DoDI 8500.01 and DON 5239.
•Develop and maintain processes, checklists, and procedures for user support engineering.
•Oversee a team of engineers who will design and develop solutions in IT areas for SMIT user support.
•Perform manager functions such as department meetings, performance management, timecard approvals, one-on-ones, training, etc., to provide employees with appropriate Leidos management/oversight.
•Manage subcontractor activities and plans for any subcontracted workload.
You'll Bring These Qualifications:
•Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university.
•Eight (8) or more years’ experience on programs and contracts of similar scope, type, and complexity.
•Must be a U.S. Citizen and possess an active Secret clearance to start the program.
•Knowledge in one or more of the following areas: service desk, seat support, electronic classroom, premier/waterfront support, customer advocacy, web portal, end user core build, virtualization computing, electronic software delivery, and enterprise mobility management.
•Experience with communicating with vendors, designing solutions, and selecting technologies for implementation.
•Possesses broad knowledge base with key IT technologies, system engineering, IT processes and lifecycle methodologies, technical project execution and management, and IT modernization and transformation.
•Excellent written and oral communication skills.
•Experience and ability to successfully negotiate and influence others to understand and accept new concepts, practices and approaches.
•Ability to drive employee culture change and transformation including driving continuously improved service delivery.
•Motivated self-starter with ability to lead and work in a matrix organization and communicate effectively with peers, subordinates and program leadership.
•Strong analytical, communication and troubleshooting skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership.
•Experience in collaborating with other enterprise technologists both internal and external to resolve complex technical issues.
•Experience managing direct employees and overseeing subcontractors.
•Travel may be required.
These Qualifications Would be Nice to Have:
•Prior experience managing remote employees and teleworkers.
•Prior experience with Navy customer and mission partner set.
External Referral Bonus:Ineligible
External Referral Bonus $:
Potential for Telework:Yes, 75%
Clearance Level Required:Secret
Travel:Yes, 25% of the time
Scheduled Weekly Hours:40
Job Family:Systems Engineering
Pay Range:Pay Range $110,500.00 - $170,000.00 - $229,500.00
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.