Under general supervision, performs the audit of all internal customer service sales orders and service requests in a customer service environment to enable timely invoicing for all company service works. Using the Costpoint ERP system and the service system, prepare both the service requests and sales orders for invoicing, while liaising with the Finance team to ensure all contract deliverables are processed to enable invoicing.The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reviews and audits all completed service requests and sales orders are in line with the customers contract using the service systems provided
Brings to a satisfactory closure within a timely manner, including checking & auditing engineers time and expenses and parts used
Ensure all information required for invoicing is present and correct, SCR, quote, PO, etc
Liaise with the Field Service teams where required
Reviews and updates the Costpoint sales order ready for invoicing
Manage the open service requests through to Finance team for invoicing
Liaising with Finance team for Customer Service parts shipped information to process
Report on progress and problems providing weekly updates
Maintain competency in the duties and responsibilities of associated customer service roles
Promotes products and services as appropriate.
Administrative aspects as necessary for successful execution of role
Carry out other tasks of reasonable nature as requested by Line Management
EDUCATION and/or EXPERIENCE:
Secondary school education/ GSCE Pass Level, together with a broad background and experience in a customer service environment, preferably in high technology manufacturing industry. Must be computer literate and be proficient knowledge of Microsoft Office applications.
OTHER SKILLS AND ABILITIES:
Must possess excellent administrative and organisational skills.
Good communication skills, particularly over the telephone with ability to exchange information and interface effectively with employees and/or customers clearly and concisely.
Must have ability to perform multiple activities simultaneously and execute effectively under strict time constraints.
Position requires a team player with professional maturity, proactive and a ‘can do’ attitude.
External Referral Bonus:Eligible
External Referral Bonus $:
Potential for Telework:No
Clearance Level Required:None
Scheduled Weekly Hours:37.5
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.