The JSC Center Operations Manager is responsible for the programmatic, financial and customer relationship success of the NEST Program at Johnson Space Center. In this role, the Center Operations Manager will lead the NEST JSC team and successfully execute program requirements.
The COM will be responsible for the execution of the concept of operations; establishing and building strong customer and industry relationships, leading the collaboration necessary across teams, broader Leidos organizations and subcontractors to ensure program success.
NEST provides End User Services such as compute, mobile, and print device deployment and refresh, incident and problem management, email and collaboration, enterprise operations, and information security to all 10 NASA Centers and other performance sites nationwide. The JSC Center Operations Manager is the Leidos Site Manager responsible for all operational aspects of the program at NASA's largest field Center.
• Managing program risks and opportunities program milestones achieved through adherence to program master plans and schedules.• Developing/executing corrective action plans to mitigate internal or customer identified issues.• Delivering effective control systems and reporting for accurately processing change and controlling in-scope performance of program functional task elements such as operations, Dev Ops, engineering, test, procurement, quality control, logistics, safety, security, and administrative functions.• Working closely with and building relationships with the NASA Center customer community.• Building strong morale within the Leidos Team (including all teammates)• Meeting financial goals supporting the program's Annual Operating Plan (AOP)• Participating in developing of future strategies for out - year NASA Acquisitions.• Driving on-contract growth goals • Experience with the program management of a large Enterprise IT Service Delivery program• Proven experience and interaction with senior level customers (SES and above)• ITIL Certification
• Ability to obtain a secret security clearance• Extensive knowledge of NASA Communities (Operations / Acquisition / Development) including Centers and Labs• Demonstrated experience establishing teaming relationships/partnerships and oversight of subcontractors• Demonstrated experience managing mid to large programs (greater than $100M).• Prior proposal/acquisition experience for mid to large programs (greater than $100M) and understanding of the NASA procurement process.• Experience with Program Integrated Master Plan and Integrated Master Schedule (IMP/IMS)• Understanding of Risk and Opportunity management processes• Understanding of all program financial and business processes and metrics• Demonstrated experience in strategic planning• Demonstrated success building relationships with customers and teammates• Demonstrated experience in Team building• Experience executing development programs in an agile environment• Developing Estimates to Complete/Estimates at Completion (ETC/EAC)• Briefing external and internal senior leadership teams on program performance (Monthly Reviews)
Desirable Knowledge, Skills or Experience:• PMP Certification
EDUCATION & EXPERIENCE: Typically requires a BA/BS or equivalent experience and 8+ years of prior relevant experience
External Referral Bonus:Eligible
External Referral Bonus $:
Potential for Telework:Yes, 10%
Clearance Level Required:Public Trust
Travel:Yes, 10% of the time
Scheduled Weekly Hours:40
Job Family:Customer Support
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.