Leidos is seeking a Call Center Representative/Paralegal to join our Washington, D.C. team. The successful candidate will be responsible for telephonic intake of, response to, and initial resolution of requests from members of the general public. Issues concerning the HIPAA statute and health information privacy will predominate, but subject matter may vary.
Assists in resolving complaints alleging violations of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) including access, health information privacy, and security complaints
Assist in the receipt and evaluation of new complaints
Process Civil Rights and Privacy complaints by responding to correspondence and phone calls
Retrieve calls from hotline and enter into call log, answering calls and interact with customers about complaints or other inquiries
Direct calls to the proper case receipt personnel or re-direct calls to OCR, HHS, or other governmental offices as appropriate
Perform detailed analysis of case intake data including following-up in cases of incomplete data to assemble required details to finalize the intake process
Follow OCR Case Resolution Manual (CRM) and other policies to complete case intake actions adhering to civil rights and privacy statutes and policies
Conducts administrative work associated with the disposition of health information privacy and security complaints including preparing and mailing closure letters.
Support HQ and/or Regional staff in conducting investigations
Perform other tasks in support of OCR’s complaint resolution process
Bachelor’s degree, paralegal certificate, or equivalent experience.
Extensive telephone call center and customer service experience
Outstanding written and oral communication skills
Experience managing a busy caseload;
Ability to offer measured responses to the general public;
Ability to work effectively in a busy environment;
Proficient in Microsoft Office and familiarity with a variety of computer applications including databases (such as document review and file management systems), spreadsheets, and scanning;
Ability to work independently and within a team;
Customer service background;
English + Spanish bi-lingual
Familiarity with HIPAA, Health Law, Medical Records terminology
Experience working in a law firm and/or government environment;
Strong interest in civil rights and/or health information privacy and security;
External Referral Bonus:Ineligible
External Referral Bonus $:
Potential for Telework:No
Clearance Level Required:Public Trust
Scheduled Weekly Hours:40
Job Family:SCA Paralegal
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.