Leidos has upcoming career opportunities for Help Desk/Customer Support Administrator's based at Molesworth, UK.
Are you interested in continuing your career in Europe in a mission focused environment? Leidos has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense.
•Maintain, analyze, troubleshoot and repair personal computer systems, hardware, software, computer peripherals, and end user devices.
•Assist users via remote access and phone. Provide support to users in resolving problems using service desk center tools.
•Provide support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and above baseline COTS and GOTS applications.
•Conduct triage and troubleshoot incoming issues and work with other teams as needed to identify root cause and resolution.
•Ensure tickets are addressed within identified Critical Success Factors (CSF) and in alignment with ITIL best practices.
•Ensure all actions are professionally and thoroughly documented within the ticketing system.
•Manage multiple device configuration including end user device support may be required.
•Assist in the creation and maintenance of documentation and SOPs.
•Possess excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity.
•Maintain and demonstrating customer service-orientation and a proactive approach in anticipating and resolving problems while maximizing efficient use of computing resources.
•Communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner.
•Work in dynamic fast paced environment that require team interaction and coordination of efforts.
•Demonstrate experience in interfacing with both client managers and system users.
•Support systems, users and applications on a geographically dispersed Windows 10 Enterprise network.
•Provide Event Management, Incident Management, Problem Management, Request Fulfillment, Change Management, and Change Evaluation support.
•Provide Enhanced Trusted Agent (ETA) Support Services and Multi-Factor Authentication support services.
•BA/BS + 3 years recent specialized or AA/AS + 7 years recent specialized or 11 years of recent specialized experience.
•Must have MCSA, Microsoft 365 or equivalent certification, prior to start.
•Must have DoD 8570 IAT Level II certification prior to start date (Sec+).
•Must hold and maintain active Secret Clearance.
External Referral Eligible
Effective October 1, in order to enter Leidos facilities in the US and to attend Leidos business events outside our facilities, employees will be required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. Effective January 18, 2022, all Leidos employees must be fully vaccinated (2 weeks past final dose) unless they are entitled to a legal accommodation. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.