To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00060981
Location: London
Category: Proj and Prog Management
Schedule (FT/PT): Full Time
Travel Required: Yes, 25% of the time
Shift: Day
Potential for Telework: Yes, 10%
Clearance: Other Clearance
Referral Eligibility: Ineligible
Group: Defense

This job posting is no longer active.

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Description

Job Description:

Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission.

Inspired to make a difference, we are committed to solving the world’s toughest problems.

Passionate about customer success by being determined to understand and respond to our customers’ needs as if they were our own.

United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate. Due to a recent business win, we have a requirement for a Service Delivery Manager based in the UK at a customer site.

Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies. We’re a passionate team and are committed to developing and growing our staff.

Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers.

WHAT WILL YOU BE DOING?

You'll be managing a key Customer accounts to deliver service continuity, flexibility and reliability for a customer with critical dataflow requirements, while ensuring adherence to the appropriate SLAs / KPI’s and other customer requirements.

The successful individual will be responsible for:

  • Managing the tactical day to day running of a complex and operationally critical IT Service Management team.

  • Identifying and managing problems, risks, issues and the practicalities of a 24/7 organisation in order to meet our customers’ expectations and ensure Leidos’ reputation as an organisation which delivers for its customers.

  • Demonstrating a professional and proactive approach in customer communications in order to build strong relationships with a wide group of key customers.

  • Leading by example in demonstrating a collaborative and transparent partnering approach with the customer group in support of Leidos’ long term goals and principles.

  • Supporting the Project Manager and Account Director in effectively management of the project commercials and resource loading.

  • Driving additional value from projects through variations to improve sector profitability and revenue

  • Ensuring utilisation targets are hit with resources you are in control/manage

  • Effectively leading, managing and motivating the on-site and remote teams to ensure a culture of focus, delivery and professionalism within which each member understands their role, responsibilities and is enthused to deliver their best work.

  • Participating in sector resourcing through recruitment and resource management activity to help maintain a balanced and flexible resource pool.

  • Provide support to the operational and strategic management of this area of Leidos business including SME support to proposals for future work to benefit the customer.

WHO DO WE NEED?

We are looking for someone with excellent organisation, communication and leadership skills who has:

  • Experience of managing sizeable application support contracts 

  • Experience of managing teams of up to 40 highly qualified technical staff

  • Worked within ITIL based framework, with experience of:

    • Incident Management

    • Problem Management

    • Change Management

    • Release Management

  • Experience of monitoring service against agreed service levels

  • Service Level Management skills

  • Experience in reporting and analyzing data to see trends

  • ITILv3 Foundation Certified (minimum)

External Referral Bonus:

Ineligible

External Referral Bonus $:

Potential for Telework:

Yes, 10%

Clearance Level Required:

Other Clearance

Travel:

Yes, 25% of the time

Scheduled Weekly Hours:

37.5

Shift:

Day

Requisition Category:

Professional

Job Family:

Proj and Prog Management

Pay Range:

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

This job posting is no longer active.

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