To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

Close Window
Join our talent network

Job #: R-00061161
Location: Fort Huachuca, AZ
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Rotating
Potential for Telework: No
Clearance: Secret
Referral Eligibility: Eligible
Referral Bonus Amount: $3000
Group: Defense

Share: mail twitter linkedin

Description

Job Description:

Leidos Enterprise & Cyber solutions Defense Group is looking to hire a full-time Cyber Center Help Desk Specialist. This position will support the NETCOM RCC-C, which provides cutting-edge technology in an enterprise environment. The work location will be Fort Huachuca, AZ and this will require rotating SHIFT work; schedule flexibility is imperative.

Clearance: This position requires an active Secret clearance or the ability to obtain an interim Secret.

Primary Responsibilities:
•    Create, modify and escalate Incidents/Tickets, translating user requests into logical format for use by analysts in troubleshooting
•    Resolve Incidents/Tickets in accordance with documented procedures
•    Perform Quality Assurance follow-up with customers/end users
•    Comply with documented processes and procedures
•    Work with shift leads to ensure all shift responsibilities are completed
•    Provide reporting as needed
•    Maintain a professional demeanor with our military, civilian and contractor customers

Basic Qualifications:

•    High School Diploma +2 years of customer service, inside sales or help desk experience, or Associate's Degree or Bachelor's Degree in lieu of experience.
•    Active Secret clearance or the ability to obtain an interim Secret clearance prior to start.

•    Strong verbal and written communication skills
•    Excellent people and phone skills
•    Ability to prioritize and multi-task
•    Experience with Microsoft Office products (Word, Excel, Outlook)
•    Type a minimum of 40 wpm
•    Work within a dynamic environment where requirements shift routinely
•    Must be able to work all shifts to include Days (0553-1623), Swings (1153-2223) and Mids (2153-0823)
•    Must be able to work weekends and holidays, as required. Schedule is subject to change in order to fulfill the needs of the mission.

Preferred Qualifications:

•    Inside sales and/or customer service experience
•    Attention to detail
•    Ability to remain calm under pressure.
 

External Referral Bonus:

Eligible

External Referral Bonus $:

$3000

Potential for Telework:

No

Clearance Level Required:

Secret

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Rotating

Requisition Category:

Professional

Job Family:

Customer Support

Pay Range:

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

   Save Job Saved

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community