This positon supports the Open Source Enterprise. It requires an independent problem solver who can identify, research and resolve problems across a wide range of areas as they arise. The individual will use their initiative to create processes and adjust workflows related to requirements management within the organization. OSCAR-MS is the open source collection requirements tool. The candidate will regularly update the Sponsor task manager with metrics and other evaluation data on the tool and the content it tracks. The candidate will also support a customer center that routinely resolves questions concerning the OSE data layer.
Engage in content management activity on the Open Source Collection Management Space located on line for all collection plans (standing and dynamic) and any new product line that follows. These duties entail changing the layout of the web page whenever necessary, adding new plans and removing older plans from specific AOR pages and the unique Hot Topics category, updating plans as required when there is missing content and providing web site tutorials to new collection management specialists when necessary.
Collect requirements metrics for sponsor managers
Conduct detailed and thorough line-by-line review of each standing and dynamic collection plan when the collection management specialist for each region submits them.
Reference the Production Tradecraft Team (PTT) OPS and Style Guide and become familiar with the manual so that edits are incorporated into every collection plan.
Track the number of productized collection plans.
Keep metrics for all collection plans that are expected, under review and released for Executive Staff manager and congressional tasking
Create graphs is excel that can be shared with collection manager to inform OSE groups fo their progress and readership.
Manage Community collection requirements received via OSCAR-MS.
Provide Tier 1 and Tier 2 support through the OSE Customer Service center are request arise. Request may be via email, phone or by walk in.
Capture metrics associated with calls, resolve or escalate issues and capture lessons learned in a knowledge base.
High school diploma and 5 years of relevant work experience
Experience in a customer facing environment as a point of contact for an organization
Flexibility in dealing with a variety of duties.
Ability to identify and resolve problems independently
TS/SCI with poly
Experience with Open Source mission
Understanding of Open Source requirements process
External Referral Bonus:Eligible
External Referral Bonus $:5000
Potential for Telework:No
Clearance Level Required:Top Secret/SCI with Polygraph
Scheduled Weekly Hours:40
Job Family:Customer Support
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.