To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00061275
Location: Reston, VA
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance: Top Secret/SCI with Polygraph
Referral Eligibility: Eligible
Referral Bonus Amount: $5000
Group: Intelligence

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Description

Job Description:

Job Description

This positon supports the Open Source Enterprise.  It requires an independent problem solver who can identify, research and resolve problems across a wide range of areas as they arise.  The individual will use their initiative to create processes and adjust workflows related to requirements management within the organization.  OSCAR-MS is the open source collection requirements tool.  The candidate will regularly update the Sponsor task manager with metrics and other evaluation data on the tool and the content it tracks. The candidate will also support a customer center that routinely resolves questions concerning the OSE data layer. 

Primary Responsibilities

Engage in content management activity on the Open Source Collection Management Space located on line for all collection plans (standing and dynamic) and any new product line that follows.  These duties entail changing the layout of the web page whenever necessary, adding new plans and removing older plans from specific AOR pages and the unique Hot Topics category, updating plans as required when there is missing content and providing web site tutorials to new collection management specialists when necessary. 
Collect requirements metrics for sponsor managers
Conduct detailed and thorough line-by-line review of each standing and dynamic collection plan when the collection management specialist for each region submits them.   
Reference the Production Tradecraft Team (PTT) OPS and Style Guide and become familiar with the manual so that edits are incorporated into every collection plan.
Track the number of productized collection plans.
Keep metrics for all collection plans that are expected, under review and released for Executive Staff manager and congressional tasking
Create graphs is excel that can be shared with collection manager to inform OSE groups fo their progress and readership.
Manage Community collection requirements received via OSCAR-MS.
Provide Tier 1 and Tier 2 support through the OSE Customer Service center are request arise.  Request may be via email, phone or by walk in. 
Capture metrics associated with calls, resolve or escalate issues and capture lessons learned in a knowledge base. 
Basic Qualifications

High school diploma and 5 years of relevant work experience
Experience in a customer facing environment as a point of contact for an organization
Flexibility in dealing with a variety of duties.
Ability to identify and resolve problems independently
TS/SCI with poly
Preferred Qualifications

Experience with Open Source mission
Understanding of Open Source requirements process

External Referral Bonus:

Eligible

External Referral Bonus $:

5000

Potential for Telework:

No

Clearance Level Required:

Top Secret/SCI with Polygraph

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Customer Support

Pay Range:

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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