Leidos Security Detection & Automation programs organization is comprised of highly skilled, motivated and customer focused professionals that are experts on customer relationships, understanding their needs and providing the right solution with Leidos Aviation products. As a Service Program Manager working for an industry leader, you'll be responsible for managing customer relationship, reporting, cost and technical performance of service programs or series of service programs. You will plan, organize and integrate company resources required to successfully manage the service program and meet contractual obligations. Establish scope of works for the service team and obtain their commitments to deliver. Is the main interface to the customers while delegating specific contact roles to other team members. The roles and responsibilities may change from time to time without notice and include but are not limited to the roles described below.
Own the customer account and be responsible for ensuring we meet contractual obligations.
Be the main interface with the customers to understand their service requirements, communicate our capabilities and report our teams performance.
Maintains lasting customer relationships.
Develops with the team and presents to management the overall program status on a continuous basis as required.
Establishes program budgets with program team members and maintains effective cost and schedule controls.
Monitors and assesses performance; identifies problems and institutes corrective actions as required.
Establishes goals for program and objectives for team members and other departments – communicates those results to individuals and functional management at conclusion of program.
Disseminates contract or proposal requirements to all team members. Performs or delegates, as required, internal and customer coordinator of activities.
Manages and evaluates financial and technical trade-off analyses required for proposed changes in a program.
Assigns individual responsibilities for each segment of work. Authorized work and releases budgets to all team members.
Coordinates proposal preparation, statements of work and specifications.
Responsible for follow-on work with on-going customer(s).
BS/BA in engineering, business administration or other related field is desired, applications with equivalent experience will be accepted.
Strong experience with installation, performance maintenance, troubleshooting, support and/or end user utilization security detection & automation equipment.
Preference for prior management experience in the aviation, Ports & Borders, or Automation Markets
Strong ability to manage in a matrix organization, understanding regional needs, tracking P&L and reporting to senior management
Interpersonal savvy in prioritizing customer needs with effective business decisions
Personal sense of integrity and trust
Ability to identify, prioritize, and manage critical issues, to avoid escalations/conflicts at a later stage
Effective time management skills
Ability to translate data into actionable information
Excellent verbal and written communication skills
Must be able to successfully negotiate pricing, terms and conditions with range of suppliers and customers.
Effective October 1, in order to enter Leidos facilities in the US and to attend Leidos business events outside our facilities, employees will be required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. Effective December 8, all Leidos employees must be fully vaccinated (2 weeks past final dose) unless they are entitled to a legal accommodation. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.