The Enterprise Operations Manager supports the NASA End-user Services & Technologies (NEST) Program and NASA Enterprise. Reporting to the Deputy Program Manager, the Enterprise Operations Manager conducts and refines operations through synergy and common tools/processes across all services for long-term efficiencies. Sustains continuous operations across the enterprise. Responsible for leading all aspects of the operations and maintenance of enterprise hardware and software supported in the Enterprise and responsible for all Infrastructure based Service Levels.
Primary Responsibilities include:
Lead and manage daily operations of the Enterprise Operations department, including: Collaboration tools, O365, Storage, ITSM, Windows MAC and Citrix, VMware, UNIX, Exchange and Active Directory, SCCM, Mobile Device Management.
Foster an environment of collaborative communication with all internal and external partners.
Understand and work to provide the services outlined in the Performance Work Statement and contract proposals
Ensure timely delivery of all Operational support, maintenance, and enhancements, removing any obstacles to completing work as scheduled
Perform risk analysis of the operational environment, and communicate via the Risk Management process.
Provide leadership on the operational integration of all infrastructure products with a focus on accuracy and timeliness
Perform management duties, to include: providing guidance on technical solutions, developing and refining support methodologies as well as administrative functions.
Provide daily and weekly status updates to Leidos and the Government on various operations across the Enterprise Operations Organization
Conduct strategic planning that will help Enterprise Operations deliver an exceptional new customer experience and improve how it operates
Work with team to gather accurate data to assess organizational performance and develop necessary transformation plans to improve service deliver levels
Interface with NASA CIO and Agency Support/Mission groups to gain an understanding of IT and mission support requirements and incorporate that information into transformational plans
Remain up-to-date on new technologies and business processes related to IT operations and infuse new innovations into the team
Present monthly status reports to the Government in the Program Management Review
Support the Chief Engineer in the development of the Technology Refresh Plan, and the Capacity and Demand Management Plan for the environment’s infrastructure, in accordance with the Technology Target Architecture, and in collaboration with the Government Engineering team, and Engineering Design Support Services team
Provide leadership and collaborative consulting on the Engineering Review Board, and the Change Advisory Board
Continually enhance the performance of the Enterprise Operations team, NASA environment and Operational support through continual process improvement, automation, full utilization of existing tool sets, and recommendations for new tools
Collaborate with the Chief Engineer and Quality liaison on the implementation of Continuous Service Improvement recommendations
Review and comment on the Technology Refresh Plan
Support updates to all as-built site infrastructure drawings and associated documentation
Use the provided ITSM tool set (presently ServiceNow), Gantt Charts (MS Project), to review project deliverables
Promote the automation of all facets of the infrastructure
Requires a BA/BS or equivalent experience and 12+ years of prior relevant experience or Masters with 10+ years or prior relevant experience.
7+ years of experience supervising or leading teams or projects.
5+ or more years of experience managing large enterprise teams or projects.
Demonstrated experience in leading a large scale organization consisting of multiple teams that support a wide range of Enterprise capabilities.
Experience working on and managing Virtual Teams.
Current knowledge of systems analysis and design.
Experience in capacity planning and interface integration.
Breadth of knowledge will include hypervisors, server hardware, converged and hyper-converged systems, network attached storage, storage area networks, Collaboration services, Unified Communications, Windows, Linux, Desktop Engineering toolsets (SCCM, JAMF, Satellite), Azure, AWS, Commercial Cloud Services etc.
The ability to lead large-scale organizational transformation efforts and drive change while ensuring existing service levels remain consistent and high.
The ability to interact with the NASA customer and foster a positive relationship with the client.
NASA IT/Enterprise experience.
Experience working in ServiceNOW
Currently possess Project Management Professional (PMP) certification or Federal Acquisition Certification Program/Project Managers (FAC-P/PM) Entry Level certification on Project Management
External Referral Bonus:Eligible
External Referral Bonus $:
Potential for Telework:Yes, 25%
Clearance Level Required:None
Travel:Yes, 25% of the time
Scheduled Weekly Hours:40
Job Family:Technology Management
Please note that effective October 1, to enter Leidos facilities in the U.S. and to attend Leidos business events outside of our facilities, employees, vendors, subcontractors, and visitors will be required to be vaccinated or maintain proof of a weekly negative COVID-19 test. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated or able to show negative COVID-19 test results to access facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible.
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
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