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Job #: R-00062136-OTHLOC-PL-2D2824
Location: Washington, DC
Category: Technology Management
Schedule (FT/PT): Full Time
Travel Required: Yes, 25% of the time
Shift: Day
Potential for Telework: Yes, 25%
Clearance: None
Referral Eligibility: Eligible
Group: Civil

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Job Description:

The Enterprise Operations Manager supports the NASA End-user Services & Technologies (NEST) Program and NASA Enterprise.  Reporting to the Deputy Program Manager, the Enterprise Operations Manager conducts and refines operations through synergy and common tools/processes across all services for long-term efficiencies. Sustains continuous operations across the enterprise. Responsible for leading all aspects of the operations and maintenance of enterprise hardware and software supported in the Enterprise and responsible for all Infrastructure based Service Levels.

Primary Responsibilities include:

  • Lead and manage daily operations of the Enterprise Operations department, including: Collaboration tools, O365, Storage, ITSM, Windows MAC and Citrix, VMware, UNIX, Exchange and Active Directory, SCCM, Mobile Device Management.

  • Foster an environment of collaborative communication with all internal and external partners.

  • Understand and work to provide the services outlined in the Performance Work Statement and contract proposals

  • Ensure timely delivery of all Operational support, maintenance, and enhancements, removing any obstacles to completing work as scheduled

  • Perform risk analysis of the operational environment, and communicate via the Risk Management process.

  • Provide leadership on the operational integration of all infrastructure products with a focus on accuracy and timeliness

  • Perform management duties, to include: providing guidance on technical solutions, developing and refining support methodologies as well as administrative functions.

  • Provide daily and weekly status updates to Leidos and the Government on various operations across the Enterprise Operations Organization

  • Conduct strategic planning that will help Enterprise Operations deliver an exceptional new customer experience and improve how it operates

  • Work with team to gather accurate data to assess organizational performance and develop necessary transformation plans to improve service deliver levels

  • Interface with NASA CIO and Agency Support/Mission groups to gain an understanding of IT and mission support requirements and incorporate that information into transformational plans

  • Remain up-to-date on new technologies and business processes related to IT operations and infuse new innovations into the team

  • Present monthly status reports to the Government in the Program Management Review

  • Support the Chief Engineer in the development of the Technology Refresh Plan, and the Capacity and Demand Management Plan for the environment’s infrastructure, in accordance with the Technology Target Architecture, and in collaboration with the Government Engineering team, and Engineering Design Support Services team

  • Provide leadership and collaborative consulting on the Engineering Review Board, and the Change Advisory Board

  • Continually enhance the performance of the Enterprise Operations team, NASA environment and Operational support through continual process improvement, automation, full utilization of existing tool sets, and recommendations for new tools

  • Collaborate with the Chief Engineer and Quality liaison on the implementation of Continuous Service Improvement recommendations

  • Review and comment on the Technology Refresh Plan

  • Support updates to all as-built site infrastructure drawings and associated documentation

  • Use the provided ITSM tool set (presently ServiceNow), Gantt Charts (MS Project), to review project deliverables

  • Promote the automation of all facets of the infrastructure

Basic Qualifications

  • Requires a BA/BS or equivalent experience and 12+ years of prior relevant experience or Masters with 10+ years or prior relevant experience.

  • 7+ years of experience supervising or leading teams or projects.

  • 5+ or more years of experience managing large enterprise teams or projects.

  • Demonstrated experience in leading a large scale organization consisting of multiple teams that support a wide range of Enterprise capabilities.

  • ITILv3 certification

  • Experience working on and managing Virtual Teams.

  • Current knowledge of systems analysis and design.

  • Experience in capacity planning and interface integration.

  • Breadth of knowledge will include hypervisors, server hardware, converged and hyper-converged systems, network attached storage, storage area networks, Collaboration services, Unified Communications, Windows, Linux, Desktop Engineering toolsets (SCCM, JAMF, Satellite), Azure, AWS, Commercial Cloud Services etc.

  • The ability to lead large-scale organizational transformation efforts and drive change while ensuring existing service levels remain consistent and high.

  • The ability to interact with the NASA customer and foster a positive relationship with the client.

Preferred Qualifications

  • NASA IT/Enterprise experience.

  • Experience working in ServiceNOW

  • Currently possess Project Management Professional (PMP) certification or Federal Acquisition Certification Program/Project Managers (FAC-P/PM) Entry Level certification on Project Management

External Referral Bonus:


External Referral Bonus $:

Potential for Telework:

Yes, 25%

Clearance Level Required:



Yes, 25% of the time

Scheduled Weekly Hours:




Requisition Category:


Job Family:

Technology Management

Pay Range:

COVID Response

Please note that effective October 1, to enter Leidos facilities in the U.S. and to attend Leidos business events outside of our facilities, employees, vendors, subcontractors, and visitors will be required to be vaccinated or maintain proof of a weekly negative COVID-19 test. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated or able to show negative COVID-19 test results to access facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. 

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021.  For more information, visit

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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