Description
Job Description:
Help Desk Analyst
Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities? And how about receiving a $5K sign-on bonus - is that of interest? If you answered “YES” to any of these questions, Leidos has an opportunity for you!
We have been awarded the Navy Service Management, Integration and Transport (SMIT) program, formerly referred to as NGEN, and we are seeking talented Help Desk Analysts to join the Leidos team.
This is an eight-year, $7.7 billion contract that is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. If you join our team, you will be part of the largest IT services program in Naval history.
As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
What will you do as Help Desk Analyst?
You will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include:
Provide health and status monitoring of the networks
Documenting and communicating outage information to co-workers and customers
Executing scripts
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) Services.
Qualifications:
High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience
Active DOD Secret clearance
Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
Information Assurance Technician (IAT) Level II (preferably Sec+)
A desire for career growth in the IT field
Come join our growing team and enjoy these benefits:
Starting pay rate of $23.81/hr
Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans
Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks per year
Ten paid holidays per year
On the job training to support your success
Tuition reimbursement based on Leidos policy
Discounted Leidos stock purchase and other Employee Discounts
**This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all provisions are met through their wages and benefits.
Pay Range:
Covid Guidance
In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
