To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00065050
Location: Aurora, CO
Category: Software Engineering
Schedule (FT/PT): Full Time
Travel Required: No
Shift: 24/7 12 Hour Shift Pattern
Potential for Telework: No
Clearance: Top Secret/SCI with Polygraph
Referral Eligibility: Eligible
Referral Bonus Amount: $5000
Group: Intelligence

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Description

Job Description:

The National Solutions Group at Leidos has an opening for a Tier 2 System Maintainer supporting 24x7-mission applications maintenance in Aurora, Colorado. The successful candidate will be required to execute, refine, and supervise the processes and procedures of Tier 2 System Maintenance operations in a purpose-built enterprise environment throughout the operational lifecycle of customer directed mission applications.  The candidate will be required to possess demonstrable leadership skills and ability to work constructively and collaboratively across multiple functional and technical areas to achieve a positive impact on explicitly stated and implicit program goals and business results.

Qualified applicants must be able to perform efficiently under dynamic conditions and skillfully navigate continually evolving priorities, facilitating reliable and consistent mission application data processing in a complex computing environment.  Applicants will exercise comprehensive technical assessment and incident escalation procedures in order to meet or exceed prescribed Performance Requirements Standards (PRS).  Through the application of deep technical and critical thinking skills, expert knowledge, and highly innovative approaches to resolving complex problems, the ideal candidate will be integral to ensuring the uninterrupted performance and stability of mission processors and their associated IT infrastructure. 

Primary Responsibilities:

  • Provide proactive 24x7 Tier 2 software maintenance Tier2 application and system administration support to operational mission systems to include break/fix actions, scheduling maintenance and documentation.
  • Provide consistent execution of Tier 2 system availability and reliability through the direction of proactive maintenance methodologies and request fulfillment activities
  • Develop and implement technical solutions through deep analysis and understanding of impact to the end-product/solution
  • Enforce adherence to prescribed incident and problem management or ticket escalation processes to quickly and proactively resolve system outages as appropriate
  • Coordinate and collaborate with teammates, customers, and external stake holders as required to ensure timely restoral of failed mission applications and associated functions to a fully operative state
  • Manage out-of-band Tier 2 call-in support requests and execute other related supporting duties as required
  • Provide training for teammates, Tier 1 and customers as directed
  • Cultivate technical competency throughout the team as well as customer satisfaction and confidence through the influencing and encouragement of innovative solution development that positively impacts program goals and business results

Basic Qualifications:

  • U.S. citizen with an active TS/SCI with a polygraph required
  • Bachelor’s Degree AND 4+ years of applicable experience OR 8 years of applicable experience in lieu of degree
  • Current DoD 8570.01m IAT-II or higher certification (e.g. Security+ CE)
  • 6 or more years of experience supporting Tier 2 systems maintenance operations
  • Proven experience and proficiency with one or more of the following disciplines in an enterprise environment:
    • Unix, Linux, and/or Windows based OS and application management
    • Troubleshooting of complex and interconnected systems
  • Ability to communicate effectively with internal team members, customers, and external stakeholders across multiple technical areas
  • Excellent verbal and written communication skills
  • Proven ability to work collaboratively and constructively as part of a team
  • Must be willing to perform shift work

Preferred Qualifications:

  • Mission-specific technical knowledge and operations experience
  • ITIL v3 Foundation or Higher Certification
  • Proven experience and proficiency with one or more of the following disciplines in an enterprise environment:
  • Script development and implementation (e.g. PyThon, BaSH, XML
  • Usage and support of Enterprise Maintenance Management tool(s)

External Referral Bonus:

Eligible

External Referral Bonus $:

5000

Potential for Telework:

No

Clearance Level Required:

Top Secret/SCI with Polygraph

Travel:

No

Scheduled Weekly Hours:

40

Shift:

24/7 12 Hour Shift Pattern

Requisition Category:

Professional

Job Family:

Software Engineering

Pay Range:

Pay Range $71,500.00 - $110,000.00 - $148,500.00

COVID Response

Please note that effective October 1, to enter Leidos facilities in the U.S. and to attend Leidos business events outside of our facilities, employees, vendors, subcontractors, and visitors will be required to be vaccinated or maintain proof of a weekly negative COVID-19 test. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated or able to show negative COVID-19 test results to access facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. 
 

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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