Description
Job Description:
The Government Health and Safety Operation is currently hiring a Computer Operator to support a large contract in Albuquerque, NM
The hours for this position are Saturday through Wednesday 4am-8am start and ending times will be 12:30pm-4:30pm MST.
The Computer Operator will effectively and accurately respond to or properly route IT inquiries and escalations for The Centers for Medicaid and Medicare Services Internal Service Desk. The CO must provide the customer with accurate and complete responses; provide ticket status information, while meeting and exceeding service expectations. COs will utilizes a Knowledge Base to locate scripted answers and to thoroughly document information into the database. Escalate requests to appropriate IT departments throughout the CMS Service Desk organization to prevent work stoppage due to technology challenges. Provides guidance to customer on next steps as well as summarizes the contact including the responses and the referrals. Position requires shift flexibility to support a 24x7 operation.
Required Qualifications:
HS Degree and 2 years of experience
2+ years of customer service experienceExperience using multiple systems to identify solutions for the customer and the ability to manage multiple systems, tabs and issues at one timeExperience with follow up and closure for customerExperience with thorough documentation of contactProven excelled customer service skillsExcellent verbal and written communicationsMust have strong focus, dedication to research and resolve issuesExcellent knowledge of computers and Microsoft systems, 40 wpm typing
Desired Skills:
BS Degree preferred
High volume IT Support experience,
Strong communication skills and multi-tasking skills- Strong verbal customer service skills,- Strong IT knowledge - Must be available to work nights, holidays and weekends
All candidates supporting the CMS programs must have lived in the United States at least three (3) outof the last five (5) years prior in order to be considered.
Pay Range:
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
