What You'll Get to Do: -
-Lead a team of technicians and equipment operators to successfully meet end user IT service level agreements.
-Interact daily with subcontractors performing end user desktop, mobile and print services.
-Serve as Initial escalation point for customers regarding service issues/questions.
-Review tickets in Service Now to ensure service is delivered within the agreed upon time frames.
-Work with subcontract vendors to ensure staffing levels are maintained at the Center, review resumes, conduct interviews and approve new subcontract hires.
-Interact with Enterprise Service Delivery Manager and Center Operations Manager to escalate customer/performance/staffing issues.
-Interact Center Technical Manager (CTM) and other government points of contacts.
-Provide monthly reporting on Center metrics, discuss with CTM any exceptions to monthly metrics
-Other duties as assigned.
You'll Bring These Qualifications: Requires a Bachelor’s Degree and 4-8 years of prior relevant experience. Must be able to obtain a Public Trust Clearance.
These Qualifications Would be Nice to Have:
-Proven written and oral communication skills.
-Previous experience leading a large group of subcontractors to deliver IT services.
-Experience interacting with senior level managers and customers.
-Experience working in a fast paced environment with competing priorities.
External Referral Bonus:Ineligible
External Referral Bonus $:
Potential for Telework:Yes, 50%
Clearance Level Required:Public Trust
Travel:Yes, 25% of the time
Scheduled Weekly Hours:40
Job Family:Proj and Prog Management
Please note that effective October 1, to enter Leidos facilities in the U.S. and to attend Leidos business events outside of our facilities, employees, vendors, subcontractors, and visitors will be required to be vaccinated or maintain proof of a weekly negative COVID-19 test. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated or able to show negative COVID-19 test results to access facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible.
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.