The Leidos Intelligence Group currently has an opening for a Video Teleconference Operations Support Technician to work in our Springfield location. This is an exciting opportunity to use your technical skills helping the Information Technology Enterprise Managed Services (ITEMS) User Facing Services (UFS) mission at the National Geospatial-Intelligence Agency (NGA). In this mission, we provide NGA with a bridge to the future, strengthening critical ISP services to mission users, harnessing the capacity of current and emerging Intelligence Community Information Technology Enterprise (IC ITE) services, and delivering the Power of GEOINT into the hands of users supporting critical time-sensitive missions. Our team operates and sustains UFS for NGA, provide continuous improvement in the effectiveness and efficiency of UFS, implement special orders to rapidly support mission needs without disrupting daily operations and posture NGA to transition to future IC DTE service offerings.
Install, configure, operate and maintain room and desktop base Video Teleconference (VTC) systems.
Schedule conferences with local and remote VTC sites and provide telephone support to the customer
Generate trouble tickets through Service Now for Tier levels 1, 2, and 3
Provide Closed Captioning Support for all Tier 1 VTC for the hearing impaired community
Interface with the customers to provide training on various VTC equipment, to enhance their knowledge of CISCO Telepresence Management Suite (TMS)
Must currently possess a TS/SCI with ability to obtain Poly to be considered
TMS, CISCO Telepresence 6000, 8000 MXP, EX90, DX80, SX20
H323, H320 and SIP protocols.
Good Customer Service Skills
*** TELEWORK IS NOT AN OPTION. Candidate must report to the work site ***
Education/Minimum Years’ Experience:
Requires Bachelors Degree and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.
Experience in lieu of degree
External Referral Bonus:Eligible
External Referral Bonus $:5000
Potential for Telework:No
Clearance Level Required:Top Secret/SCI
Scheduled Weekly Hours:40
Job Family:Systems Administration
Please note that effective October 1, to enter Leidos facilities in the U.S. and to attend Leidos business events outside of our facilities, employees, vendors, subcontractors, and visitors will be required to be vaccinated or maintain proof of a weekly negative COVID-19 test. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated or able to show negative COVID-19 test results to access facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible.
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.