To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00066574
Location: Peachtree Corners, GA
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance: None
Referral Eligibility: Ineligible
Group: Civil

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Description

Job Description:

Varec, a wholly owned subsidiary of Leidos, is seeking a Technical Support analyst. The qualified candidate will provide technical support for all Varec software and hardware products. This position will require collaboration with internal experts, analyses and understanding of impact on end-user and provide support to team members regarding solution, process and/or approaches to problem resolution.

Varec is a worldwide leader in fuels management systems for total asset visibility and control, supplying integrated hardware and software solutions to oil and gas, defense and aviation markets. With its headquarters and manufacturing facility outside of Atlanta, Georgia, Varec also has offices in Virginia, Australia and the United Kingdom. For more information, visit www.varec.com.

PRIMARY RESPONSIBILITIES:

The Technical Support analyst:

  • Maintains a position on the Varec TSC.  The TSC is our single point of entry for all internal and external customers seeking support on all commercially installed Varec Aviation, Terminal Automation, Oil & Gas SCADA systems, Tactical Fuels, and FODD systems, as well as all Varec hardware.  Must also provide support for other products/companies supported by the Varec TSC
  • Is a critical role for maintaining and enhancing the relationship we have with each of our customers
  • Is assigned problems of moderate scope where analysis of issue or data requires a review of related data.  Must exercise good judgment within defined procedures and practices to determine appropriate action.
  • Has primary objectives of timely response, quality resolution, and technical expertise of all customer operated Varec/Non-Varec products and services including software and hardware solutions.
  • Records internal and external customer issues, inquiries, product deficiencies and change requests in the central repository.  Works closely with the customer until the issue has been resolved or passed to another department as dictated by the nature of the given ticket.
  • Must maintain an in depth knowledge of products and solutions.
  • Coordinates with Engineering, Development, Sales, and Customer Support as needed to address customer issues or inquiries.
  • Performs troubleshooting of unique and challenging and complex issues with the Varec solutions at customer sites.  Utilize standard concepts in the process of resolving issues.
  • Will require on-call responsibilities and shift work.
  • Performs other job-related duties and works on special projects as required.

MINIMUM REQUIRED QUALIFICATIONS:

  • Minimum high school diploma or equivalent and 3+ years’ work experience
  • Experience in installation, configuration, and troubleshooting of Windows Operating Systems, including IIS, security configuration, networking, setting up domains, Windows Group Policies, Active Directory, services, policies, and DCOM.
  • Must have excellent computer skills, proficiency with Microsoft Office suite, and knowledge of database reporting tools such as Microsoft Reporting Services and Crystal Reports.
  • Must have general knowledge and experience to be able to handle unusual and seldom occurring job events with minimal assistance.
  • Experience with troubleshooting hardware and software system related issues.
  • Must have great communication skills, be self-motivated, attentive to detail, possess the ability to work in a team environment, and have excellent organizational skills
  • Candidate must be capable of and willing to follow agency and company procedures

ADDITIONAL DESIRED QUALIFICATIONS:

  • Two year technical degree and 3+ years related experience.
  • Working knowledge of Varec FuelsManager® suite of software and hardware products and services.
  • Experience with PLC, SCADA, DCS, or other automation and control systems or components.
  • Background with LAN and WAN communications, including WLAN and GPRS wireless technologies
  • Experience with SQL Server, virtualization technologies, and Windows Servers in a variety of configurations including advanced server clustered systems.
  • Extensive knowledge of computer hardware architecture and Windows Operating Systems in a multi-system environment.
  • Familiarity with petroleum industry business practices and standards.  To include but not limited to refineries, airports, light product, pipeline, and asphalt terminals.

Pay Range:

COVID Response

Effective October 1, in order to enter Leidos facilities in the US and to attend Leidos business events outside our facilities, employees will be required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry.  Effective December 8, all Leidos employees must be fully vaccinated (2 weeks past final dose) unless they are entitled to a legal accommodation. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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