To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00067263
Location: Edgewood, MD
Category: Customer Service
Schedule (FT/PT): Full Time
Travel Required: Yes, 25% of the time
Shift: Day
Potential for Telework: No
Clearance: None
Referral Eligibility: Eligible
Referral Bonus Amount: $2000
Group: Defense

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Description

Job Description:

The Leidos AIE team has an openings for a Technician / Specialist on our Tier 2 End User Support team. This opening supports our program that is being deployed to Army installations in CONUS, AK, HI and PR. Our main home office is based in Edgewood MD and houses the program team, warehouse operations, system integration lab, Help Desk operation, engineering center and full-scale replicas of an Installation Access Control Point with Tier 1 & 2 Lane and Visitor Control Center registration equipment.

Primary Responsibilities:

Responsible for maintaining the day to day operational status and test readiness of the AIE Lab /Warehouse Tier 1 & 2 equipment. Work with Subject Matter Experts to respond, troubleshoot, diagnose and repair system trouble tickets as generated from the AIE Help Desk. Additional duties may include: performing tasks relating to AIE applications such as AMAG and Hawkeye COTS software, including installing and configuring these applications onto Windows based workstations, servers and handheld scanners; maintaining support tools, configurations, recovery and back-up procedures, and making recommendations regarding system enhancements and/or improvements; support Fielding/Installation teams and other Technicians/Engineers responsible for ensuring system specifications and capabilities are met.

Primary duties include:

  • Maintain Lab/Warehouse Tier 1 & 2 documentation and operational status of AIE equipment.
  • Troubleshooting related to the build/operation of systems in the field or our Edgewood MD facility.
  • Work with Tier 2 Support and Help Desk teams to resolve Trouble Tickets.
  • Conduct testing of installed and configured systems to perform remedial maintenance and troubleshooting to bring inoperative systems back to an operational state.
  • Provide assistance with assembly/build of control boxes, panels, etc. in warehouse prior to fielding.

Basic Qualifications

- Requires a High School Diploma

- Requires 1+ year of experience with the following:

  • Installation and configuration of Microsoft Operating Systems (e.g., Windows 10, 8.1, Server 2012, Server 2016, etc.).
  • Diagnostic troubleshooting and repair of client workstations, servers, handheld devices.
  • Set up and maintenance of Android devices.
  • Knowledge of server RAID arrays.

- Requires the desire to learn and work within a team environment.

- Must be a US Citizen and possess or be eligible for a Secret clearance.

- Requires the ability to travel to Army installations ~25% of the time.

Preferred Qualifications

  • College coursework and/or degree in engineering or computer network administration are desired.
  • Work experience and Microsoft certifications maybe substituted for college degree.
  • Microsoft related certifications and product certifications and A+ desired but not required.

This position is a “hands-on” position working as part of a team at our facilities in Edgewood, MD

Pay Range:

COVID Response

Effective October 1, in order to enter Leidos facilities in the US and to attend Leidos business events outside our facilities, employees will be required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry.  Effective December 8, all Leidos employees must be fully vaccinated (2 weeks past final dose) unless they are entitled to a legal accommodation. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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