To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00067306
Location: Indianapolis, IN
Category: SCA General Clerk
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: Yes, 50%
Clearance: Public Trust
Referral Eligibility: Ineligible
Group: Civil

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Description

Job Description:

If you are a mortgage professional and enjoy working where you can make a difference helping homeowners, homebuyers, and members of the lending industry, this may be the right opportunity for you.

Leidos is currently seeking Customer Service/Contact Center Specialists in Indianapolis, IN to support the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

You will be able to expand your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures while enjoying excellent benefits and a 40-hour work week.  There may be opportunities to work overtime, on a volunteer basis if you’re interested.

Our Call Center is open from 8 am to 8 pm Eastern Time Monday through Friday. You must be available to work an 8 hour shift between these hours and be flexible with start and end times, to meet our customer’s needs.

Come join our rapidly growing team and enjoy these benefits:

  • The potential to Work at Home during COVID-19 and possibly beyond, based on your performance
  • Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks a year
  • Ten paid holidays per year
  • Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans
  • Ongoing training to support your success
  • Tuition reimbursement based on Leidos policy
  • Discounted Leidos stock purchase and other Employee Discounts

This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all provisions are met through their wages and benefits.

On the job, you will:

  • Provide excellent customer service, responding to a variety of calls and emails from the lending industry and the public on FHA guidelines.
  • Use a knowledge base and follow standard operating procedures (SOP) to respond to requests.
  • Document your communications in our database.
  • Keep up to date on FHA mortgage processes and procedures.

Required Quals

  • High School diploma or General Educational Development (GED) certificate.
  • Three (3) years of mortgage experience with a minimum of two (2) years of college OR 5 years of mortgage experience in lieu of college.
  • Minimum of two (2) years of customer service, call center, or contact center experience.
  • Must be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Desired Quals:

  • Ability to follow policies, procedures, and regulations.
  • Ability to navigate a content management system, other applications and related web sites.
  • Strong written and verbal communication skills.
  • Excellent customer service, dependability, and time management skills.
  • Keyboarding proficiency of at least 40 words per minute.

Other Preferred Quals

  • Call Center (omnichannel) experience preferred a plus.
  • Loss mitigation or loan servicer experience a plus.
  • Ability to handle challenging situations and deliver difficult messages.
  • Bilingual (Spanish/English), verbal and written.

Pay Range:

COVID Response

Effective October 1, in order to enter Leidos facilities in the US and to attend Leidos business events outside our facilities, employees will be required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry.  Effective December 8, all Leidos employees must be fully vaccinated (2 weeks past final dose) unless they are entitled to a legal accommodation. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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