To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00067492
Location: Suitland, MD
Category: Systems Administration
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance: Top Secret/SCI
Referral Eligibility: Eligible
Referral Bonus Amount: $5,000
Group: Defense

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Description

Job Description:

Leidos is hiring a Telephony Customer Support Specialist 3 - Active TS/SCI required in Suitland, MD. All work is onsite; a candidate must have an active TS/SCI to be considered for this role.

Support Hopper civilian and military personnel in responding to employee queries and problems concerning their Windows and UNIX workstations by providing subject matter expertise in the existing areas of IT hardware installation (including some server installation/racking), relocation, repair, removal, and destruction. This also includes installing software, and supporting meetings, briefings, and conferences that are held within the various facilities located throughout the NMIC.

Candidate will routinely works independently to achieve critical mission objectives necessary to continue smooth operations for Hopper, and other internal and external agencies.

Routinely will collaborate with different internal and external customers and other experts to develop technical solutions to problems that are complex and not always immediately identifiable in order to timely meet mission objectives.

The HOPPER mission is to provide information technology services to fully enable ONI and the Navy to meet mission requirements.  The ISC Operations (ISC-O) Department is an integrated workforce of civilians, active duty and Reserve Naval professionals who support combat operations and provide vital information for planning America’s defense against maritime threats at home and around the world.  ISC-N3 Operations provides Enterprise Operations support to the ONI customer community at the National Maritime Intelligence Center (NMIC) facility, to Department of Navy (DON) Sensitive Compartmented Information Facilities (SCIF) in the National Capital Region (NCR) and Contiguous United States (CONUS), and to shore SCIFs supporting commands subordinate to United States Fleet Forces (USFF) around the world, all on a 24/7 basis.

Primary Responsibilities

-Provide in-depth analysis of trouble conditions and facilitate repair efforts. Work independently or coordinate a team of technicians as necessary. 
-Monitor vendors’ installation of equipment, and perform/coordinate system testing and evaluation activities. 
-Inspect and review hardware installation, wiring, power, grounding, system database validation, and other activities to ensure quality installation of services for the client. May perform adjunct installation, de-installation, and relocation activities including, but not limited to, site preparation and installation and/or removal of cabling and wiring systems, terminal equipment, automated data processing services and associated hardware and software. 

Minimum Required Qualifications

Active TS/SCI clearance

Security + Certification 

5+ years maintenance and repair in Windows, LINUX and UNIX based infrastructure (Windows Server/ Exchange and Solaris)

3+ years' experience with the Remedy Action Request System or equivalent

Familiarity with tools such as System Center Configuration Manager (SCCM) and BMC Remedy

Experience using existing enterprise tools to remotely access user desktop views and manipulate system to conduct tactical troubleshooting, verify symptoms, and fine-tune problem description, and to isolate faults and resolve the commonly reported basic problems

Possess the IT technical knowledge, skills and experience necessary to successfully troubleshoot IT­ related problems.  Experience with eBbooks, Apple IPAD’s and/or Microsoft Surface Pro mini laptops

Capable of writing and speaking clearly when exchanging information with customers in person, email,web-based text chat, or other written documents.

Proficiency with MS business tools (Word, Excel,PowerPoint, Project, and SharePoint) 

Must be capable of producing reports, charts, spreadsheets, and database and dashboard data; strong documentation skills

Desired Qualifications:

2+ years degree from an accredited college or university 

Knowledge and experience configuring Nortel/Avaya and Cisco VOIPs phones

  

Pay Range:

COVID Response

Effective October 1, in order to enter Leidos facilities in the US and to attend Leidos business events outside our facilities, employees will be required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry.  Effective December 8, all Leidos employees must be fully vaccinated (2 weeks past final dose) unless they are entitled to a legal accommodation. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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