Description
Job Description:
Leidos is hiring a BMC/Remedy Systems Administrator - Active TS/SCI Required. All work is onsite in Suitland, MD.
The HOPPER mission is to provide information technology services to fully enable ONI and the Navy to meet mission requirements. The ISC Operations (ISC-O) Department is an integrated workforce of civilians, active duty and Reserve Naval professionals who support combat operations and provide vital information for planning America’s defense against maritime threats at home and around the world. ISC-N3 Operations provides Enterprise Operations support to the ONI customer community at the National Maritime Intelligence Center (NMIC) facility, to Department of Navy (DON) Sensitive Compartmented Information Facilities (SCIF) in the National Capital Region (NCR) and Contiguous United States (CONUS), and to shore SCIFs supporting commands subordinate to United States Fleet Forces (USFF) around the world, all on a 24/7 basis.
Primary Responsibilities
-Actively provide technical support for operations and environment support aspects of the Hopper Enterprise ITSM Suite which serves customers, engineers, user-support groups, management and others in the Hopper ISC and its customers
-Train ITSM Suite components to end users, customer support personnel and others. Developing supporting material and training documentation as required and in accordance with existing processes and procedures
-Meet with representatives from the Help/Service Desk and Tier III Support Teams to discuss changes and refinements to the ITSM Suite work flows and emerging trends that indicate improved efficiency or quality of incident response via additional pre-emptive service or self-service expansion.
-Provide support to application users located throughout the National Maritime Intelligence Center (NMIC) and other activities around the world.
-Install, configure, Administer, and deploy Asset Management and Discovery ITSM Suite components in accordance with existing processes and procedures.
-Support project management activities to include providing documentation and training
Required Minimum Experience:
-Active TS/SCI clearance
-BS/BA and 4+ yrs of related experience OR MA/MS and 2+ yrs of experience; addtl experience may be considered in lieu of degree
-ITIL V4 Foundation certification
-CompTIA Security+ certification
-BMC Certified Developer/Associate certification
-Proficiency with various Remedy ITSM modules (Incident, Problem, Change, Knowledge, SRM, Asset, CMDB, Self-Service, Discovery). Able to create accounts, manage support groups and Product Categories.
-In-depth knowledge of Helpdesk operations and fundamentals
-3+ years administration experience with Windows Servers and/or Linux/Centos administration
-2+years of BMC Smart Reporting and performance metrics or comparable reporting tools
-6+ years of expert experience with the Remedy © ITSM Suite System Administration and development
-3+years hand-on experience with Asset management, Service Request Management and Change Management
-3+ years supporting Remedy 9x or higher and implementing and administering Asset Management and BMC Discovery
Pay Range:
Covid Guidance
In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
