To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

Close Window
Join our talent network

Job #: R-00066895
Location: Washington, DC
Category: Administrative
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance: Public Trust
Referral Eligibility: Ineligible
Group: Civil

Share: mail twitter linkedin

Description

Job Description:

Leidos is seeking a Task Supervisor to join our Washington, D.C. team.  This first line supervisor reports to the Project Manager and is responsible for carrying out a variety of operational and technical assignments in support of the Case Initiation and Customer Response Center teams. 

Main Duties:

  • Supervises and directs Document Management Analysts I and other clerical/administrative staff Assist in the receipt and evaluation of new complaints

  • Evaluation, triage, and prioritization incoming cases, ascertain and assess initial

  • Ensures all intake specialists follows OCR Case Resolution Manual (CRM) and other policies to complete case intake actions adhering to civil rights and privacy statutes and policies

  • Assists by processing Civil Rights and Privacy complaints by responding to correspondence and phone calls

  • Provides initial and continuous training on the use of the Program Information Management System (PIMS)

  • Performs quality checks on incoming and finalized cases.

  • Perform other tasks in support of OCR’s complaint resolution process

  • Assures case compliance in response to Congressional Inquiries submitted to HHS

  • Manages the activities and supervises staff in the Customer Response Center Team (CRC)

  • Supervise call handling including directing callers to the appropriate medium to file a complaint with OCR

  • Respond to questions from complainants regarding open/closed CCMO cases and refers callers to external resources

  • Establish efficient workflow processes, monitor daily productivity

  • Troubleshoots task issues; performs quality control spot-checking as necessary to ensure that work is of high quality and meets contract requirements

  • Conducts onboarding and on-going training for CIT and CRC staff on HHS OCR subject matter

Basic Qualifications:

  • Bachelor’s degree and up to 2 years’ related work experience

  • Expertise in Excel, Word, PowerPoint, Microsoft Suite

  • Strong knowledge of office and network environments

  • Strong familiarity with data processing environments, database technology and imaging technology

Preferred Qualifications:

  • High attention to detail.

  • Excellent organizational skills

  • Excellent written and oral communications skills

  • Demonstrated ability to work independently in a team environment.

  • Excellent writing skills and oral communication skills.

  • Ability to work independently and with minimal supervision

MEGA

Pay Range:

COVID Response

Effective October 1, in order to enter Leidos facilities in the US and to attend Leidos business events outside our facilities, employees will be required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry.  Effective December 8, all Leidos employees must be fully vaccinated (2 weeks past final dose) unless they are entitled to a legal accommodation. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

   Save Job Saved

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community