To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00068498
Location: Remote, United States
Category: Business Systems Analysis
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: Yes, 100%
Clearance: Secret
Referral Eligibility: Eligible
Referral Bonus Amount: $3,000.00
Group: Defense

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Description

Job Description:

More About the Role:   
This ITSM opportunity on the U.S. Navy’s Service Management, Integration, and Transport (SMIT) will allow participation on a high-visibility DoD program that provides engineering support to the Navy Marine Corps Intranet (NMCI), the largest information technology (IT) network in the world.  Under SMIT, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

The candidate will be responsible for executing processes and procedures to optimize the services delivered by SMIT.  In this role the candidate will be responsible for performing ongoing analysis, trending and forecasting of service delivery to optimize operational performance and efficiency.

Leidos is seeking an IT Service Management (ITSM) Knowledge Management Analyst to support efforts for SMIT; a successful candidate will be responsible for analyzing and supporting the knowledge management data repositories, workflows, reporting and maintain adherence to contract requirements.

What You'll Get to Do:
•Responsible for collecting and processing knowledge management systems content.
•Develop and document work flows & instructions. 
•Collaborate with government SMIT process owner to achieve acceptance of Leidos work products.
•Responsible for metrics, critical success factors and KPIs performance reports.
•Responsible for coordinating and submitting reports and CDRLs.
•Perform analysis, trending and forecasting to recommend improvements to optimize performance and efficiency.
•Perform analysis to develop business process changes to maximize efficiencies.
•Establish and maintain transparent and respectful working relationships with leadership by site, team members, and Leidos representatives.

You'll Bring These Qualifications:
•Requires B.S. Degree and 2-4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience. Managing the implementation and operation of ITSM processes aligned with ITIL framework (additional specific experience may be accepted in lieu of degree).
•Must be a U.S. Citizen with a Secret clearance.
•Understanding of key ITSM processes including Knowledge Management.  
•Must have directly demonstrated expertise supporting complex knowledge management or documentation systems.  
•Must be able to work collaboratively in a team environment.
•Create a culture which drives continuously improved service delivery.
•Ability to work well with people from many different disciplines with varying degrees of technical experience.
•ITIL v3 certification(s) or ITIL 4 Foundation certification(s).
•Travel may be required (post COVID).

These Qualifications Would be Nice to Have:
•Defense industry experience.
•Experience with Navy Process Reference Model (NPRM).
•Experience with USMC Enterprise ITSM Framework processes.
•Certifications:
    -Information Technology Infrastructure Library (ITIL) version 3 Expert      certification.
    -Information Technology Infrastructure Library (ITIL) version 3 Master      certification.
    -ITIL 4 Strategic Leader certification.
    -Security+.
 

Pay Range:

Pay Range $48,750.00 - $75,000.00 - $101,250.00

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COVID Response

Effective October 1, in order to enter Leidos facilities in the US and to attend Leidos business events outside our facilities, employees will be required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry.  Effective January 18, 2022, all Leidos employees must be fully vaccinated (2 weeks past final dose) unless they are entitled to a legal accommodation. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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