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Job #: R-00068807
Location: Peachtree Corners, GA
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: Yes, 100%
Clearance: ADP1 / IT2
Referral Eligibility: Ineligible
Group: Civil

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Job Description:

Varec, a wholly owned subsidiary of Leidos, is seeking a Senior Technical Support Analyst. The Senior Technical Support Analyst functions as the FuelsManager® Defense (FMD), Base Level Support Application (BLSA) Subject Matter Expert for all advanced support requests generated from DLA-Energy Customers both at the local base and enterprise levels. In addition to application support, this individual provides operating system support, network architecture and security posture configuration triage, and analysis and incident management life cycle support resolution.  The Sr. Technical Support Analyst develops sound problem resolution processes and or approved work-around solutions until a fully approved solution is available.  This individual develops and maintains a technical document library for support issues to expedite problem solutions with minimum down time. They are required to be Subject Matter Experts (SME) on the DLA Energy programs and processes.  This position is located at Varec Inc. Peachtree Corners, GA.

Primary Responsibilities

  • Maintains an understanding of the Wholesale Retail Fuels Business and associated software to include FuelsManager® Defense, Inventory Management interface, Enterprise Business Systems Solutions (EBS and EEBP), Transactions Services, Energy Convergence, Real Property, and ITSM processes.
  • Provide assistance to all Junior Analysts through training, education and mentoring processes with troubleshooting techniques when addressing problem issues that arise with the FuelsManager® Defense and third party software that are used by end users
  • Maintain acceptable Service Level Agreement standards as they are established in the external and internal Standard Operating Procedures
  • Possess knowledge of Fuels Accounting Ledger Reconciliation procedures required to managing a fuels account related to the DLA Energy Program i.e. reconciling accounts, clearing system rejects, appropriately triaging problem issues, and DLA routing procedures.
  • Sustains a positive working relationship with all DLA service representatives and service control points through accurate written and verbal problem descriptions pertaining to site visit requests, hardware replacements, etc. that are triaged from the base level customer.
  • Must have multi-tasking capabilities with the ability to manage time and support issues to meet and exceed Government Service Level requirements.
  • Manage and route all ITSM Trouble Tickets/Work Orders to the appropriate groups outside the scope of the Standard Operating Procedure guidelines for the Energy Help Desk.
  • Possess the ability to identify and resolve advanced technical, Tier III support issues related to the FuelsManager® Defense software suite. If remediation cannot be accomplished, must accurately describe the issue via written or verbal troubleshooting techniques
  • Research/analyze process flows to determine/recommend possible government business process changes. Researching/Analyzing software discrepancies and providing technical documentation for proposed solutions to the Software Management team
  • Create supporting documentation of problem resolution findings to all support analysts and other support departments.
  • Perform quality inspections on equipment and application configuration for remote customers support requirements
  • Maintain technical expertise and knowledge about new BLSA versions, Supported Operating Systems, Database Management systems and third party product
  • Create custom reports for the Defense Logistics Agency and supported customers to include Remedy ticketing metrics

Basic Qualifications

  • Outstanding communication and presentation skills
  • Bachelor’s Degree in related field and minimum of 4 yrs of related experience
  • Must be able to multi-task multiple high priority items with the ability to properly prioritize. 
  • Meets IAT Level I or II PWS requirement
  • Government IT security clearance, IT2
  • Must be willing to travel a minimum of 20%

Preferred Qualifications

  • Hands on administrative and technical experience with all Microsoft Operating Systems to date.
  • Understanding and experience working with DISA security compliance settings for the platforms provided to base level customers, this include a full understanding of the operating system security parameters such as permissions, GPO, security templates, HBSS, HIPs etc.
  • Understanding of IT Networking architecture with relation to Client Server configurations and/or thin/thick net configurations.
  • Experience with DLA Energy applications is preferred

About Varec

Varec, Inc., a wholly owned subsidiary of Leidos, is considered the pioneer of inventory tank gauging instrumentation nearly 90 years ago. Today, Varec is a worldwide leader in fuels management systems for total asset visibility and control, supplying integrated hardware and software solutions to oil and gas, defense and aviation markets. The Varec FuelsManager suite of product solutions has been a longtime standard of major oil companies and the U.S. Department of Defense, as well as aviation tank farm operators and service providers. With its headquarters and manufacturing facility outside of Atlanta, Georgia, Varec also has offices in Virginia, Australia and the United Kingdom. For more information, visit

Pay Range:


COVID Response

Effective October 1, in order to enter Leidos facilities in the US and to attend Leidos business events outside our facilities, employees will be required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry.  Effective January 18, 2022, all Leidos employees must be fully vaccinated (2 weeks past final dose) unless they are entitled to a legal accommodation. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021.  For more information, visit

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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