To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00068738
Location: DJ
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: 24/7 12 Hour Shift Pattern
Potential for Telework: No
Clearance: Secret
Referral Eligibility: Eligible
Referral Bonus Amount: $5000
Group: Defense

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Description

Job Description:

Leidos has an excellent opportunity for an experienced Service Desk Technician located in Djibouti, Africa.

POSITION SUMMARY:
The Service Desk Technician will be responsible for supporting systems, users and applications on a geographically dispersed Windows 10 Enterprise network. Provide Event Management, Incident Management, Problem Management, Request Fulfillment, Change Management, and Change Evaluation support. Provide Enhanced Trusted Agent (ETA) Support Services and Multi-Factor Authentication support services. Provide 24x7x365 support.

PRIMARY RESPONSIBILITIES:
•Maintain, analyze, troubleshoot and repair personal computer systems, hardware, software, computer peripherals, and end user devices.
•Assist users via remote access and phone.
•Provide support to users in resolving problems using service desk center tools. 
•Support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and above baseline COTS and GOTS applications.
•Triage and troubleshoot incoming issues and work with other teams as needed to identify root cause and resolution. 
•Ensure tickets are addressed within identified Critical Success Factors (CSF) and in alignment with ITIL best practices. 
•Ensure all actions are professionally and thoroughly documented within the ticketing system. Multiple device configuration including end user device support may be required.
•Assist in the creation and maintenance of documentation and SOPs.

CLEARANCE REQUIREMENT:
•Must have an active Secret security clearance.

BASIC QUALIFICATIONS:
• BA/BS + 3 years recent specialized or AA/AS +5 years recent specialized or a major cert + 7 years recent specialized or 9 years of recent specialized experience.
•Microsoft Certified Solutions Associate MCSA: Windows 10/Office 365
•Must have a DoD 8570 IAT II compliance certification, prior to start (i.e. Sec+) compliance
•Microsoft Certified Solutions Associate MCSA: Windows 10/Office 365
•Experience with ITIL v3 – Foundation
•Prior experience: Microsoft PowerShell, VBScript, or batch files
•Experience working with basic networking to include foundations of Cisco Routers and Switches
•Experience with DoD IT security requirements

Why join us?
Located on the Red Sea, Djibouti boasts beautiful beaches with exotic sites/attractions, including unparalleled diving and swimming sites. The region has an eclectic blend of international, urban, and indigenous culture you are free to explore, and is geographically central providing easy and convenient travel to destinations in Africa, Asia and the Middle East.
Work perks include:
•Paid relocation to/from OCONUS location
•Overseas living allowance(s) and other OCONUS pay
•Foreign Earned Income Tax Exemption 
•Benefits package including medical, dental, vision insurance; paid time off; 401k with company match; etc.
•Base access (Exchange, dining, post office, commissary access, etc.)
•Thriving Expat Community


If you know someone who may be a good fit, refer them to us! Your referral could get you a one-time referral payment of $5,000. More details here.

CITS3

External Referral Eligible

Pay Range:

COVID Response

Effective October 1, in order to enter Leidos facilities in the US and to attend Leidos business events outside our facilities, employees will be required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry.  Effective January 18, 2022, all Leidos employees must be fully vaccinated (2 weeks past final dose) unless they are entitled to a legal accommodation. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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