The Defense Group of Leidos has an opportunity for an experienced Integrated Logistics Support (ILS) Engineer to support the NATO ITB Build 6 modernization efforts. The ILS Engineer will work amongst a multi-national integrated product team to create and help execute plans for the ILS of the NATO ITB Build Open Framework Service (OFS) software components for ITB Build 6 and provide subject matter expertise in areas such as software transition, operations, and sustainment.
The ILS Engineer is accountable for overseeing the seamless receipt, installation and configuration of ITB Build 6 OFS software in the ITB Lab to support integration testing and remediation activities within the ITB Lab. Once the ITB Build 6 OFS is formally acceptance by the customer, the ILS Engineer will serve as the primary point of contact between the customer and the Leidos Team for all warranty claims.
Establish and maintain ILS-related plans, including:
Integrated Logistics Support Plan (ILSP)
System Transition Plan (STP)
In-Service Support Plan (ISSP)
Release & Deployment Plan (RDP)
Site Installation Procedures, informed from detailed inputs from the software providers
Roll-back / Contingency Plan
Software Version Description, which is a consolidation of inputs from software providers
System Support Manual
System Maintenance Manual
System User Manual, which is a consolidation of inputs from software providers
Quick User Guide, which is a consolidation of inputs from software providers
System Administrator Manual, which is a consolidation of inputs from software providers
Monthly Maintenance Review Report
Enforce adherence to established ILS plans and procedures, escalating issues to the Program Manager as needed.
Coordinate with team members to ensure their inputs to plans and manuals are provided in a timely manner and align with delivery expectations.
Manage procurement and tracking of COTS software licenses necessary for ITB Build 6 OFS components.
Coordinate with local Field Engineer to isolate anamolies discovered in ITB Build 6 OFS components, as expressed by the customer, and escalate resolution to software vendors as appropriate.
Coordinate with local Field Engineer on receipt, installation, and regression testing of software updates provided by software vendors.
Provide configuration management support to ensure proper accounting of software components and versions that form the ITB Build 6 baseline.
Provide configuration control for contractual documents delivered throughout the period of performance.
Bachelor’s degree in Systems Engineering, Computer Science, Management, or relevant field.
Over eight (8) years of professional experience working on or with software development teams, including installing software and troubleshooting software issues.
Experience with supporting the maintenance and sustainment phases of the software development lifecycle.
Extremely organized to ensure that all software warranty claims or issues expressed by the customer are documented in our ticket tracking system, responded to quickly, and status is tracked throughout the remediation process.
Excellent problem solving and analysis skills, including the ability to logically create structure and order from unstructured inputs.
Self-starter that is able to work independently while possessing the communication skills to work collaboratively with software development teams, international teammates, and customers.
Excellent interpersonal, verbal and written communication skills.
Must be a U.S. citizen.
Ability to obtain U.S. DoD Secret security clearance.
Experience implementing ITIL, or similar, best practices for Service Transition and Service Operation.
Proficiency with Jira, Confluence and SharePoint.
Effective October 1, in order to enter Leidos facilities in the US and to attend Leidos business events outside our facilities, employees will be required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. Effective January 18, 2022, all Leidos employees must be fully vaccinated (2 weeks past final dose) unless they are entitled to a legal accommodation. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.