Responsible for the oversight and efficient execution of all field operations in EMEAI. Accomplishes department objectives by managing service distribution, localized field managers and technicians focused on achieving performance optimization, work planning, compliance, safety, customer satisfaction and profitability.
Specific Roles and Responsibilities
Lead team of first level management to achieve specific objectives that will result in a “best in class” industry designation
Establish and oversee the field operations management process from beginning to end that is driven by continuous improvement using KPI’s that will support SLA’s
Develop action driven metrics with critical milestones and targets down to the technician level
Ensure all data entry is compliant
Improve service logistics process, including the management of reverse logistics process
Drive reductions in labor and material costs
Ensure operational excellence in meeting P&L and inventory budget targets
Establish strong local stakeholder relationships
Execute continual process improvements that meet QA guidelines
Work cross-functional initiatives with Sales, Engineering, Manufacturing, and Quality, to ensure best in class service for the end customer
Specific Qualifications and Requirements
Bachelors Degree and/or equivalent experience
Minimum of 10 years of experience in a services environment
Minimum of 10 years managing in a field environment
Minimum of 10 years working with aviation stakeholders
Working knowledge of CAS compliance
Must have ability to collaborate across functions to form strong relationships
Comfortable working in a matrix reporting environment and supporting numerous individuals across the Services organization
Experience in fast-paced, deadline-driven environment, and ability to thrive in same
Strong PowerPoint and Excel skills (Financial applications, data compilation and aggregation)
Strong written skills with proven ability to write business documentation
Strong knowledge of planning tools
Master’s Degree preferred
Lean experience / Six Sigma certified
Strong analytical and modeling skills
Experience with multiple ERP systems strongly desired
Location: UK Based: Remote - Must be able to travel up to 50%
Effective October 1, in order to enter Leidos facilities in the US and to attend Leidos business events outside our facilities, employees will be required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. Effective January 18, 2022, all Leidos employees must be fully vaccinated (2 weeks past final dose) unless they are entitled to a legal accommodation. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.