To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

Close Window
Join our talent network

Job #: R-00070605
Location: Missoula, MT
Category: Field Services
Schedule (FT/PT): Full Time
Travel Required: Yes, 75% of the time
Shift: Standard Plus On Call
Potential for Telework: No
Clearance: Other Clearance
Referral Eligibility: Eligible
Referral Bonus Amount: $2000.00
Group: Civil

Share: mail twitter linkedin

Description

Job Description:

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.

Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.

As a level one Field Service Technician, this individual must be team oriented and flexible, and actively seek to share information and assist his peers.  Possesses solid communication skills, both oral and written.  Demonstrates good electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge.  Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly.  Cross trains on products serviced in the field, and displays basic proficiency in servicing the Trace, Checkpoint Smartlane, Whole Body Imager, X-Ray, CT X-Ray and Cargo Inspection Systems product lines.  Willingness to work on special projects, some of high visibility, as assigned.  Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others.  Has a working knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed.

Troubleshoots, services, installs (deploys) and repairs Trace, Checkpoint Smartlane, Whole Body Imager, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites.  Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.  Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.

Primary Responsibilities

  • Responsible for meeting daily service repair needs and driving customer satisfaction at assigned sites / location.

  • Installs, repairs and maintains equipment in the field; provides customer training as required.

  • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis

  • Order, install, and return parts and manages repair parts cycle time

  • Reviews all logs for open issues and prepares formal reports to customers as necessary.

  • Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.

  • Ensures that tools and test equipment are properly maintained and calibrated

  • Assesses product/equipment performance based on field support data; recommends modifications or improvements.

  • Seeks to provide technical support to customers and other service professionals as required.

  • May participate in site surveys, pilot program service activities, attend meetings

  • Possesses basic technical knowledge on the company’s Trace, Whole Body Imaging, Checkpoint Smartlane and X-Ray technologies. 

  • Maintains clear and concise business communication, both oral and written

  • Establishes and maintains a close relationship with senior level FST’s, Lead Technicians and Product Managers in order to support the needs of the customer and remain aware of current technical trends.

  • Exercises every available measure to control and minimize costs.

  • Travel, overtime and work hours other than Monday-Friday may be required.

  • Comply with and ensure department compliance with Company health, safety and environmental policies.

  • Comply with all applicable U.S. export control and security regulations.

  • Other duties as required.

Basic Qualifications

Education/Training:   Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics).  (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role).  Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Experience: Minimum of 2-4 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.  Must be responsive to all customer issues at all times.  Must be willing & able to travel at short notice.

Supervises: While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required

Background: Must be able to pass an in depth background check (TSA eQIP).

Preferred Qualifications

  • Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.

  • Excellent customer service skills and the ability to handle stressful situations.

  • Self-motivated, reliable, and accountable individual

  • Possess excellent telephone skills

  • Must be able to lift/carry 50 lbs.

  • Must be able to push/pull 200 lbs.

  • Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.

  • Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.

  • Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

Driven by our talented workforce, the Security Detection & Automation Operation is the cornerstone of Leidos’ comprehensive suite of fully integrated security detection and automation solutions for aviation, ports and borders, and critical infrastructure customers around the world, with more than 24,000 products deployed across 120 countries. Leidos is positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers.  Leidos’ SDA Operation, in conjunction with the TSA, also performs on-call, onsite installation servicing of X- Ray Detection Equipment using leading edge technology to ensure the safety of our clients, customer and passengers.

The Security Detection and Automation Operation is comprised of four divisions to align with our customers’ missions and needs:

See how Leidos is safeguarding people and commerce by selecting the link below!

Transforming global security and detection.

Leidos is growing! Connect with us on LinkedIn and Facebook.

We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, an exciting External Referral Program

Pay Range:

COVID Response

Effective October 1, in order to enter Leidos facilities in the US and to attend Leidos business events outside our facilities, employees will be required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry.  Effective January 18, 2022, all Leidos employees must be fully vaccinated (2 weeks past final dose) unless they are entitled to a legal accommodation. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

   Save Job Saved

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community